Junior Customer Solutions Associate (f/m/x)

Feather

6d

About The Position

The Junior Customer Solutions Associate helps prospective Feather customers—particularly expats considering health insurance in Germany—understand their options and select a suitable plan. Calls are the core of the role, with time between calls dedicated to answering new customers’ questions in writing. The associate listens to each customer’s situation, explains complex information in plain language, and refers customers to the appropriate teammate when another product is a better fit. No prior insurance knowledge is required; training begins with German health insurance, and the role expands to additional insurance products over time.

The associate receives weekly feedback on calls, based on call transcripts and data, and is expected to apply that feedback to improve. Feather describes itself as a small, lean, mission-driven Berlin-based company with a flat hierarchy. The role can be performed remotely or in person. The company provides a €1,200 annual learning budget, a €500 office-furnishing budget, and company equipment including a MacBook and monitor. Team activities include company dinners and retreats.

Requirements

• Experience in a customer-facing role involving frequent communication with people by phone and in writing.
• Ability to explain complicated topics clearly to someone encountering them for the first time.
• Strong organization and ability to track follow-ups independently.
• A proactive mindset toward speaking with every lead and treating calls as opportunities to gain customers.
• Ability to identify urgent matters and prioritize or balance customer inquiries.
• Exceptional interpersonal and communication skills.
• Fluency in Business English.

Nice To Haves

• Experience in insurance, fintech, or another regulated product.
• Experience using Intercom, a CRM, or AI support tools.
• Fluency in multiple European languages, especially Spanish or French, with the ability to communicate clearly in a professional context.
• Personal experience living as an expat in a country away from home.

Responsibilities

• Speak by phone with prospective customers considering signing up for Feather health insurance.
• Keep the calendar open for customer calls, which are the core of the workday.
• Answer questions from new customers between calls in writing, quickly and clearly.
• Understand each customer’s situation, explain available options in plain language, and help them choose a suitable plan.
• Hand customers over to the appropriate teammate when another product is a better fit.
• Participate in weekly call-feedback sessions based on transcripts and data, and apply the feedback.
• Take on additional insurance products over time.

Benefits

• €1,200 annual learning budget for books, conferences, classes, and other education.
• €500 office-furnishing budget for a home-office setup.
• Company equipment, including a MacBook and monitor.
• Company dinners and retreats.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed