Junior Application Engineer

The Citco Group•Charlotte, NC

13d•Hybrid

About The Position

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence. As a core member of our Vendor Products IT team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends. This position is responsible for Software implementation, System Integration, Development, Configuration, Technical Support, and Performance Tuning. The primary purpose of the position is to install and configure software and provide Level II Support for Vendor products. Initially the role relates to third party products in the area of CRM, Mailbox management and ETL process, but may expand over time into other vendor applications. Additional responsibilities may include Development of new system functionality, Project Management and Testing. Experience with AWS or Business Intelligence applications is desirable but not mandatory. The ideal candidate will have an Application Development and Support background with the ability to quickly learn vendor applications from the inside out. This position will work with Business units and the Technology Group. Occasional travel may be required. You will analyze, support and maintain strategic bespoke business platforms in a hybrid hosting environment, across AWS Cloud and on-prem. Provide engineering support of functional and performance issues on a range of applications Prepare changes, scripting, monitor and schedule updates to optimize operations Conduct performance analysis and tuning in of application servers, database tiers and infrastructure Participate and collaborate across multi-functional groups in the operational support model Participate in the Operational Excellence strategy, including strategic monitoring and LEAN process improvement.

Requirements

Bachelors’ Degree or equivalent experience in a related field such as Computer Science, Engineering, or Information Systems.
Around 1 year experience in Enterprise Development or Application Support
Experience supporting 3rd party vendor applications and interfaces
Experience supporting and operating Cloud environments, preferably AWS
Strong experience with RDBMS, SQL and PL/SQL
Knowledge of Windows, UNIX (Solaris, Linux), basic networking
Demonstrated knowledge and skill with managing change
Customer-focused, flexible and comfortable collaborating in a fast-paced global environment
Ability to quickly learn and apply new technologies
Strong listening, questioning and analytic skills
Excellent oral/written communication skills

Nice To Haves

Experience with AWS or Business Intelligence applications is desirable but not mandatory.
Experience with Python coding, PowerShell scripting, shell scripting and cloud formation is a plus
AWS or other cloud certifications is beneficial

Responsibilities

Install and configure new releases into Test and Production environments
Coordinate the Release process with business groups, vendors and operations
Communicate detailed descriptions of functionality changes and provide follow-up support as required
Maintain applications, and Configure/Develop new system functionality
Administer and resolve support requests coming from application users
Create and run ad-hoc database queries / Reports
Effectively Communicate with the user community
Maintain existing interfaces, and Design and Develop application interfaces as required
Maintain working knowledge of technical enhancements and new functionality
Troubleshoot and resolve performance issues at the OS, Database, and SQL code levels
Develop and execute database queries to manage tables
Create, Copy, Move, and Delete databases
Oversee technical environments including databases, application servers, and web servers
Participate into QA and Stress Testing.
Provide direction and support to the Business Divisions for User Acceptance Testing.
Create Test Cases and coordinate execution of the Test Plans.