Junior Account Manager

CSC•Wilmington, NC

22h•Hybrid

About The Position

Junior Account Manager in Wilmington, Delaware, working a hybrid model Monday to Friday, 8am-5pm EST. This role supports global clients in a professional business-to-business (B2B) environment within the technology and internet/web services industry. The Junior Account Manager will be the primary point of contact for clients needing assistance with CSC’s internet products and services, resolving inquiries, troubleshooting issues, and providing clear guidance. The role involves direct interaction with enterprise B2B clients and collaboration with internal CSC teams to ensure the security of client domain portfolios and digital assets. Previous experience in retail, hospitality & tourism, patient services, or restaurant industries is considered relevant due to the fast-paced, high-volume nature of client service. CSC provides training, mentorship, and growth opportunities, seeking candidates with drive, energy, and a commitment to world-class service. CSC is described as a company focused on service excellence, community involvement, and continuous improvement.

Requirements

Experience working in a customer-centric environment, industry and/or role
Effective written and verbal communication skills
Ability to think critically and be solution oriented
Strong Microsoft Office skills including MS Excel, Word, and Outlook
Ability to learn, adapt to, and discuss new technology
Tenacity and agility to balance varying priorities and inquiries from internal and external customers
Ability to work independently, as well as on a team
Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
Previous experience of producing quality results with high attention to detail
Ability to be direct, open, and honest when communicating with clients and co-workers

Nice To Haves

Bilingual skills are a plus

Responsibilities

Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email.
Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
Build and maintain client relationships by understanding the unique needs of each client.
Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.
Ensure timely and efficient resolutions to maintain customer satisfaction.
Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
Develop and maintain an in-depth understanding of CSC's services, industry changes, and new product offerings to be a trusted partner for clients.
Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
Understand and strive to meet or exceed metrics designed to achieve industry-leading client service support, as evidenced by world-class Net Promoter Score (NPS) results.