Junior Account Manager

IVC Vita Health•Winnipeg, MB

22h•Onsite

About The Position

Under the direction of the Senior Manager, Customer Care & Key Account Manager, the Junior Account Manager is responsible for managing and tracking account activities for an assigned portfolio, including the coordination of product launches, redesigns, discontinuations, and promotional activities. This role ensures smooth execution of account initiatives while supporting cross-functional collaboration to meet customer and business requirements.

Requirements

2–3 years of experience in project management, sales/marketing administration, or a related field.
Diploma or degree in Commerce, Marketing, Business Administration or equivalent experience
Strong organizational, follow-up, and problem-solving abilities.
Proven ability to manage multiple deadlines and deliver results.
Effective communication skills with the ability to quickly establish trust and rapport across departments.
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Nice To Haves

Fluency in French is considered an asset.

Responsibilities

Implement and manage new product launches, including item setup, artwork development, forecasting, and initial product shipment; proactively identify potential issues and collaborate with customers and internal departments to resolve them.
Maintain all necessary documentation and records, ensuring internal and external approvals are in place when required.
Manage artwork redesigns and product reformulations; identify potential issues and coordinate resolutions with customers and internal teams.
Track product runouts and potential write-off costs; prepare required documentation for product discontinuations.
Coordinate promotional activities, including determining appropriate sizing of promotional vehicles and product availability; identify potential issues and work with customers and internal departments to resolve them.
Supply accounts with relevant documentation and information as applicable.
Ensure timely flow of information between Key Account Management and internal departments to facilitate prompt and effective issue resolution.
Respond to product inquiries and complaints, including adverse event reports, ensuring all details are accurately recorded and forwarded for processing according to SOP M-601.
Support smaller accounts with oversight from the supervisor and guidance from senior Account Managers.
Perform additional Customer Service, Account Management, or Graphics Coordinator functions as needed.