Junior Account Manager

Aston Carter•Rockford Township, IL

2d•$17 - $22•Onsite

About The Position

This Junior Account Manager role offers a hybrid position focused on account management and day-to-day business support within a small, family-owned manufacturing company that specializes in water dispensing appliances. You will manage customer accounts while supporting sales, operations, and administrative activities, gaining exposure to customers, internal teams, and core business operations. This opportunity is ideal for someone early in their career who wants to build customer-facing experience, develop strong business skills, and understand how different parts of a company work together.

Requirements

0–3 years of experience in customer service, account support, administrative support, sales support, order processing, or a related role.
Strong organizational skills with excellent attention to detail.
Customer service oriented mindset with a focus on responsiveness and relationship building.
Familiarity with Microsoft Office, including Word and Excel, and comfort working with basic computer systems.
Good typing skills and speed to support data entry, order entry, and documentation tasks.
Excellent verbal communication skills for interacting with customers and internal teams.
Critical thinking and problem-solving skills to help resolve customer issues and support process improvements.
Ability to learn and comprehend technical information related to water dispensing appliances and associated products.

Nice To Haves

Previous customer service experience in a business or office environment.
Experience in a manufacturing environment is desirable and considered a plus.
Background in sales, account management, sales support, data entry, order entry, or administrative support is beneficial.
Interest in working within a small company where contributions have a visible impact.
Desire for professional growth and skill development through exposure to technical, operational, and customer-facing work.
Ability to collaborate effectively in a close-knit, highly cooperative team.

Responsibilities

Serve as a main point of contact for assigned customer accounts and provide responsive, professional support.
Respond to customer questions related to orders, products, and general support, ensuring timely and accurate information.
Coordinate internally with sales, operations, and finance teams to help resolve customer issues and keep customers informed.
Maintain accurate customer information, pricing, and documentation in company systems.
Build and nurture positive, long-term relationships with customers through consistent, high-quality service.
Assist with order entry and order processing, ensuring accuracy and completeness of information.
Support invoicing activities and perform basic administrative tasks as needed.
Assist with internal tracking, reports, and system updates to support business operations.
Help coordinate shipments, schedules, and follow-ups to ensure on-time delivery and customer satisfaction.
Provide backup support to teammates during busy periods to help keep operations running smoothly.
Assist with special projects and process improvement initiatives to enhance efficiency and customer experience.
Work closely with sales, operations, and finance teams to support cross-functional collaboration.
Step in where needed to help keep the office running smoothly and support day-to-day operations.
Remain flexible and open to learning new tasks as priorities change and the business evolves.