Juice Bar Shift Supervisor

Good Food Holdings Companies • Santa Cruz, CA

8d • $19 - $26

About The Position

The Juice Bar Shift Supervisor partners with management in the daily supervision of department operations and staff, including customer service, department conditions, merchandising, food safety, work safety, and communication. The role helps ensure an exceptional customer shopping experience through high-quality service and product knowledge, while contributing to a positive and collaborative team environment.

The supervisor oversees the department when department management is absent and guides department clerks by planning and assigning work, maintaining quality standards, training and coaching staff, and overseeing productivity. The position also supports department conditions, staffing, promotions, displays, vendor relationships, special orders, opening and closing, food preparation and production, and accurate product handling, pricing, rotation, and signage.

The role requires previous food service, restaurant, retail, or grocery experience and previous supervisory or management experience. A high-volume environment background and experience with Juice Bar, cheese, bread, or pastry products are preferred. Working knowledge of POS, inventory, or other retail-specific software is required, along with basic reading, math, and instruction-following skills.

Work takes place in a grocery store environment, with wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, and possible outdoor work in all temperatures depending on location. Exposure to allergens or chemicals may occur. The position involves frequent to continuous standing and walking and handling products and equipment.

Requirements

• Previous food service, restaurant, retail, or grocery experience.
• Previous supervisory or management experience.
• Working knowledge of POS, inventory, or other retail-specific software.
• Basic ability to read and interpret documents.
• Basic math and computation skills.
• Ability to read, understand, and follow verbal and written instructions and exercise good judgment.
• Ability to speak, read, and understand English for customer service.

Nice To Haves

• Experience in a high-volume environment.
• Knowledge of or experience working with Juice Bar, cheese, bread, and/or pastry products.
• Entry-level to high-level proficiency with MS Office.
• Willingness to continue learning about department products, culinary terminology, product labeling, and common dietary restrictions.

Responsibilities

• Engage customers in a friendly manner, share product information, help locate products, and seek opportunities to exceed customer expectations.
• Manage time effectively and adjust tasks as departmental priorities and conditions change.
• Model company values and work cooperatively and positively with team members; give and receive feedback constructively.
• Conserve company resources and work consistently with company mission, values, and sustainability program.
• Follow company, food safety, work safety, and regulatory requirements; contribute to store cleanliness, maintain equipment, and report problems.
• Oversee department operations in the absence of department management.
• Guide department clerks by planning and assigning work, ensuring quality standards, training and coaching staff, and overseeing productivity.
• Partner with department management to maintain department appearance, cleanliness, signage, staffing, and service levels.
• Partner with department management to execute staff training programs and adapt training to different learning styles.
• Stay aware of current advertisements, promotions, holidays, and events, and plan for them using tools and reports.
• May assist with inventories, scheduling, and performance reviews.
• Build displays and arrange products to create attractive presentations featuring unique, featured, or seasonal items.
• Maintain professional vendor relationships and ensure customer special orders are accurately placed and delivered.
• Prepare the Juice Bar department for store opening and closing.
• Prepare, cut, wrap, weigh, tare, price, and present Juice Bar products.
• Stock and maintain Juice Bar cases, stations, and displays.
• Process made-to-order customer items accurately and promptly; assist with food preparation and production.
• Stock, rotate, and face products while monitoring quality and expiration dates.
• Receive and unload merchandise, check its quality, count, and condition, and communicate issues to management and the merchandising team.
• Maintain accurate pricing and signage in accordance with merchandising standards.
• Maintain familiarity with department products, culinary terminology, product labeling, and common dietary restrictions, and continue learning.
• Follow procedures for processing invoices, transfers, and credits; handle damaged and spoiled products according to company policy.
• Maintain cleanliness, organization, and rotation of department areas, products, and supplies.
• Notify the department manager or Manager on Duty of customer service, safety, productivity, security, or other situations that may adversely affect the store.
• Perform other tasks and duties as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits and 401(k) at 28 hours a week.
• Opportunity for growth within the company’s family of brands.
• Paid parental leave.
• Lifestyle scheduling.
• Public transport benefits.
• Paid community service hours.
• 30% discount at New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed