Juice Bar Shift Supervisor

New Leaf•Santa Cruz, CA

About The Position

The Juice Bar Shift Supervisor partners with management in the daily supervision of department operations and staff. The role supports customer service, department conditions, merchandising, food safety, work safety, and communication, helping ensure an exceptional customer shopping experience and a positive, collaborative team environment. The supervisor oversees the department when department management is absent and guides department clerks by planning and assigning work, maintaining quality standards, training and coaching staff, and overseeing productivity. The position works with the department management team to maintain department appearance, cleanliness, signage, staffing, and service levels and to execute training programs. It involves planning for weekly advertisements, events, and holidays; creating attractive product displays; maintaining vendor relationships; and ensuring special orders are placed and delivered accurately. The supervisor also performs Juice Bar operations, including opening and closing preparation, product preparation and presentation, stocking, made-to-order customer items, food preparation, merchandise receiving, pricing, rotation, and department cleanliness. The role requires customer-service skills, sound judgment, basic math and reading abilities, the ability to follow verbal and written instructions, and the ability to work flexibly as priorities change. It requires previous food service, restaurant, retail, or grocery experience and previous supervisory or management experience. The job is performed in a grocery store environment and has medium physical demands, including frequent to continuous standing and walking and handling products and equipment.

Requirements

Previous food service, restaurant, retail, or grocery experience is required.
Previous supervisory or management experience is required.
Working knowledge of POS, inventory, or other retail-specific software is required.
Entry-level to high-level proficiency with MS Office.
Basic ability to read and interpret documents.
Basic math and computation skills.
Ability to read, understand, and follow verbal and written instructions and exercise good judgment.
Ability to speak, read, and understand English is preferred.
Ability to meet the position’s medium physical demands, including frequent to continuous standing and walking, lifting, pushing/pulling, reaching, grasping, and other physical tasks described in the posting.

Nice To Haves

Experience in a high-volume environment is preferred.
Knowledge of or experience working with Juice Bar, cheese, bread, and/or pastry products is preferred.

Responsibilities

Engage customers in a friendly manner, share product information, help locate products, and seek ways to exceed customer expectations.
Model a flexible work style, manage time effectively, and shift tasks as department priorities and conditions change.
Represent company values, work cooperatively with team members, give and receive constructive feedback, and conserve company resources.
Follow company work and food safety policies and applicable local, state, and federal regulations; contribute to store cleanliness and maintain equipment.
Oversee the department in the absence of the department management team.
Guide department clerks by planning and assigning work, ensuring quality standards, training and coaching staff, and overseeing productivity.
Partner with department management to maintain department appearance, cleanliness, signage, staffing, and service levels.
Partner with department management to execute training programs and adapt training approaches to different learning styles.
Stay aware of current advertisements, promotions, holidays, and events; plan for them using tools and reports.
Build displays and arrange products attractively, highlighting featured, unique, and seasonal items; maintain professional vendor relationships.
Ensure customer special orders are placed and delivered accurately.
Prepare the Juice Bar department for store opening and closing.
Prepare, cut, wrap, weigh, tare, price, and present Juice Bar products.
Stock and maintain Juice Bar cases, stations, and displays; rotate and face products while attending to quality and expiration dates.
Process made-to-order customer items accurately and promptly; assist with food preparation and production.
Receive and unload merchandise, check its quality, count, and condition, and communicate issues to management and the merchandising team.
Maintain accurate pricing and signage in accordance with merchandising standards.
Follow procedures for processing invoices, transfers, and credits; handle damaged and spoiled products according to company policy.
Maintain cleanliness, organization, and rotation of department areas, products, and supplies.
Notify the department manager or Manager on Duty of customer service, safety, productivity, security, or other issues that may adversely affect the store.
Observe company rules and policies, comply with department and location guidelines, and perform other assigned duties.
May participate in inventories, scheduling, and performance reviews.