Jr. Systems Administrator

Fort Valley State University•Fort Valley, GA

12h•Onsite

About The Position

Fort Valley State University is hiring a Junior Systems Administrator. Reporting to the Chief Information Officer and directed by the Assistant Director of Information Technology and the System Admin Team lead, this position supports university-wide systems software. Responsibilities include installing, testing, maintaining, documenting, and supporting systems software; modifying existing software and creating new software for specific needs; assisting with software product planning, evaluation, and testing; planning hardware changes; and providing technical assistance to users across campus. The role involves occasional travel and occasional evening, night, or weekend work, sometimes with little advance notice. The work environment is climate controlled and includes physical tasks such as handling equipment.

Requirements

Bachelor's degree in computer science or a closely related field; equivalent training and experience may be considered in lieu of a degree.
Proven ability to troubleshoot and resolve complex technical problems.
Experience creating and maintaining technical documentation.
Extensive knowledge of Windows and Mac OS X operating systems.
One year of experience in a multi-vendor, multi-platform environment.
Knowledge of PC/Mac hardware and software applications.
Knowledge of email systems, Listserv, Oracle, web servers, Active Directory, and TCP/IP networking.
Understanding of common network protocols and operating systems and their relevant security issues.
Real-world operational and implementation expertise to deliver integrated security solutions.
Ability to effectively adopt and integrate new networking and security technologies.
Ability to maintain positive and professional relationships with faculty, staff, and students and provide exceptional customer service.
Ability to communicate technical information to non-technical audiences.
Ability to think logically, resolve problems, identify tasks, and develop project plans.
Ability to prioritize multiple tasks and requests based on university organizational goals and objectives.
Interpersonal, problem-solving, and decision-making skills.
Ability to work on multiple projects simultaneously and provide input in a team environment.

Nice To Haves

Industry certifications for IT professionals, such as A+, Net+, or Server+.
Higher education institution IT experience.
Experience with HTML.
Experience in technical writing and documentation.
Experience with JAMF and Intune device management solutions.
Experience managing a service desk queue such as Service Now.

Responsibilities

Manage the team's ticket queue and escalate issues as necessary.
Build electronic forms to advance university efficiency.
Monitor the university website daily for availability, patching, performance, and security.
Maintain continuous system availability, security procedures, and user-account access.
Manage university-wide DHCP, DNS, file, mail, and print servers and their associated operating systems and software.
Assist in planning and installing new hardware and software systems.
Assist in coordinating and implementing software system changes and upgrades.
Evaluate software products, including installation, testing, reporting, and technical support to the campus community.
Install, configure, test, maintain, and document systems software, including operating systems, compilers, utility programs, email systems, web-based systems, and database management systems.
Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
Develop and maintain systems data backup and disaster recovery procedures to ensure computer system data integrity.
Maintain file system integrity using system management software tools.
Provide technical support to peers on systems and application software.
Perform other duties as assigned.