Jr. Sales Support Analyst, E-Commerce
About The Position
The Jr. Sales Support Analyst, E-Commerce, supports our E-Commerce sales and customer service team across major retail accounts including Amazon, Walmart, and others. This individual will troubleshoot retailer issues, syndicate product content and optimize item merchandising, and analyze e-commerce order transmissions. This position is coordinating and executing of product setups, content flow, and operational tasks across major ecommerce accounts. The position is located at our Headquarters in Stoughton, MA with a hybrid office option and will report to the Sr. Manager, E-Commerce Sales & Customer Service.
Requirements
- Bachelor’s degree strongly desirable, ideally in Business Administration
- 1+ years of experience in administrative or customer service for Business to Business (B2B) customers or applicable internships
- Experience using online retail portals (i.e. Vendor Central, Supplier Center and/or Retail Link) and Salsify desirable
- Good interpersonal skills
- Good written and verbal communication skills
- Computer user skills (Word, Excel, PowerPoint, Outlook) with the ability to learn new systems
- Highly organized, motivated and task oriented
- Ability to handle multiple priorities
- High degree of customer orientation
- Strong attention to detail
- Ability to work cross functionally with all levels within and outside of the organization
- Excellent time management skills
- Passion for the industry
Responsibilities
- Execute weekly merchandising updates to Amazon and Walmart. This includes weekly item availability updates and actioning internal automation alerts for merchandising needs
- Facilitate content flow in Salsify, our content syndication platform, to Amazon and Walmart
- Set up new items online with major accounts during item launch cycles
- Analyze and drive content updates across top accounts as needed. Independently execute content requests from various internal departments.
- Maintain a shared Amazon task tracker and communicate weekly with Amazon regarding open issues to ensure they are resolved promptly
- Maintain internal Walmart item tracker to ensure content scores comply with account standards
- Independently analyze and process weekly orders with Amazon US, ensuring timely and accurate execution
- Work closely with operations on item location management to ensure maximum fill rates
- Research and dispute any packaging chargebacks with detailed analysis and follow ups
- Respond to various day-to-day requests from top-tier accounts
- Assist department on additional E-Commerce accounts as needed throughout the year
- Other tasks as assigned.
Benefits
- Employee Discounts
- 401K with immediate participation and a 1% match, a retirement 401(K) match of 3% safe harbor match, plus a potential profit-sharing retirement contribution of 1% after a full calendar year of employment
- 20 days PTO program/13 Paid Holidays (prorated)
- Health, Dental, Vision Insurance
- Company Paid AD&D and Life Insurance (2 times Base Salary)
- Voluntary Life and AD&D Insurance
- Voluntary Accident Insurance, Critical Illness or Hospital Indemnity
- Company Paid Short- and Long-Term disability plans
- Flexible Spending with $680 Carry Over option and Dependent Care Account Plans
- Employee Life Assistance Plan and Identity Theft Protection Support
- Tuition Reimbursement after waiting period
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
