Customer Support & E-Commerce Specialist

Linde•Toledo, OH

3d•Onsite

About The Position

This role involves managing customer interactions and supporting e-commerce operations. The specialist will handle inbound and outbound customer calls, respond to inquiries via multiple channels, and manage customer orders from purchase to fulfillment. Key responsibilities include troubleshooting customer concerns, collaborating with internal teams to ensure smooth order processing, and assisting the e-commerce team with website and project-related tasks to improve the customer experience. A strong understanding of products, systems, and processes is essential to serve as a reliable resource for customers.

Requirements

1 to 3 years of experience in customer service, inside sales, retail, e-commerce, or related fields.
Confidence in communicating with customers across phone, email, and chat channels.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Attention to detail and pride in accuracy and quality of work.
Self-starter who takes initiative and knows when to ask questions.
Ability to thrive in a team environment with clear communication and a positive, can-do attitude.

Nice To Haves

Experience with e-commerce platforms such as Shopify.
Experience with customer support or ticketing systems.
Experience with order management.
Experience with inside sales or quoting.
Interest in digital marketing or sales.

Responsibilities

Answer inbound customer calls and make outbound calls for follow-up to ensure customer needs are met.
Respond promptly to customer inquiries via phone, email, and chat, providing accurate product, pricing, availability, and order information.
Manage customer orders from purchase through fulfillment, addressing questions, changes, delays, and resolving issues efficiently.
Troubleshoot customer concerns and find practical solutions while collaborating with sales, warehouse, purchasing, and e-commerce teams to keep orders moving.
Identify potential problems before they escalate and communicate important updates on orders, products, and customers to the team.
Assist with preparing customer quotes and follow up to convert opportunities into sales.
Support the e-commerce team with website, product, marketing, and special projects to enhance customer experience.
Learn and maintain strong knowledge of products, systems, and processes to serve as a reliable resource for customers.