Jr. IT Technician - ERP

Clayens US LLC • Fitchburg, MA

3d • $50,000 - $60,000

About The Position

The Junior IT Technician provides first-line technical support to employees, ensuring that workstations, peripherals, network access, and business applications operate smoothly and efficiently. This entry-level role is suited to someone who enjoys troubleshooting, solving technical problems, and supporting users in a dynamic environment. The successful candidate will play an important role in the ERP deployment project across North America, providing on-site IT support to facilitate implementation and ensure a smooth transition.

Requirements

• Diploma or degree in IT, computer science, or a related field, or equivalent practical experience.
• 0–2 years of experience in a helpdesk, support, or IT technician role; internships count.
• Working knowledge of Windows 10/11 and Microsoft Office/Microsoft 365.
• Basic understanding of networking, including TCP/IP, DHCP, DNS, and Wi-Fi.
• Strong communication skills to assist end users and collaborate with team members.
• Methodical problem-solving skills and attention to detail.
• Ability to prioritize and work in a team.
• Eagerness to learn and grow within the IT team.
• Willingness and flexibility to travel extensively across the United States to support ERP deployment activities at various locations.

Nice To Haves

• Familiarity with Active Directory and ticketing systems.
• Experience with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or NetSuite.
• Certifications related to IT support or ERP systems, such as CompTIA A+ or Microsoft Certified: Dynamics 365 Fundamentals.
• Knowledge of SQL and database management to assist with data-related tasks.
• Understanding of networking fundamentals and security best practices.
• Prior experience in a manufacturing or distribution environment supporting ERP solutions.

Responsibilities

• Provide first-level support in person, by phone, email, or ticketing system for hardware, software, and network issues.
• Log, prioritize, track, and close helpdesk tickets, escalating complex issues to senior staff when needed.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.
• Set up user accounts, permissions, and email in Active Directory and Microsoft 365, and handle equipment onboarding and offboarding.
• Support the ERP deployment.
• Perform basic network tasks, including checking cabling, switches, Wi-Fi access, and VPN connectivity.
• Maintain the IT asset inventory and keep documentation and knowledge-base articles up to date.
• Assist with IT projects such as equipment rollouts, migrations, and upgrades.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree