Jr. IT Technician - ERP

Clayens US • Greenville, SC

2d

About The Position

The Junior IT Technician provides first-line technical support to employees, ensuring workstations, peripherals, network access, and business applications operate smoothly and efficiently. This role is suited to someone beginning an IT career who enjoys troubleshooting, solving technical problems, and supporting users in a dynamic environment. The technician will also support the ERP deployment project across North America, providing on-site IT support to facilitate implementation and a smooth transition.

Requirements

• Diploma or degree in IT, computer science, or a related field, or equivalent practical experience.
• 0–2 years of experience in a helpdesk, support, or IT technician role; internships count.
• Working knowledge of Windows 10/11 and Microsoft Office/Microsoft 365.
• Basic understanding of networking, including TCP/IP, DHCP, DNS, and Wi-Fi.
• Strong communication skills to assist end users and collaborate with team members.
• Methodical problem-solving skills and attention to detail.
• Ability to prioritize and work in a team.
• Eagerness to learn and grow within the IT team.
• Willingness and flexibility to travel extensively across the United States to support ERP deployment activities at various locations.

Nice To Haves

• Familiarity with Active Directory and ticketing systems.
• Experience with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or NetSuite.
• Certifications related to IT support or ERP systems, such as CompTIA A+ or Microsoft Certified: Dynamics 365 Fundamentals.
• Knowledge of SQL and database management to assist with data-related tasks.
• Understanding of networking fundamentals and security best practices.
• Prior experience in a manufacturing or distribution environment supporting ERP solutions.

Responsibilities

• Provide first-level support in person, by phone, email, or ticketing system for hardware, software, and network issues.
• Log, prioritize, track, and close helpdesk tickets, escalating complex issues to senior staff when needed.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.
• Set up user accounts, permissions, and email in Active Directory/Microsoft 365; handle equipment onboarding and offboarding.
• Support the ERP deployment.
• Perform basic network tasks, including checking cabling, switches, Wi-Fi access, and VPN connectivity.
• Maintain the IT asset inventory and keep documentation and knowledge-base articles up to date.
• Assist with IT projects such as equipment rollouts, migrations, and upgrades.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree