Joy Creator

Silverdale•Silverdale, WA

1d•Onsite

About The Position

Nothing Bundt Cakes calls its guest services representatives Joy Creators. The role helps make bakery visits welcoming and celebratory by assisting guests with cake orders, recommendations, and celebration merchandise, while delivering a positive guest experience. Joy Creators also assemble and evaluate cakes, maintain displays and inventory, keep bakery and crafting areas clean and organized, and support team members. The position requires flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands. No formal education or prior work experience is required, though guest service experience in a bakery, restaurant, or retail store is a plus. Applicants must be at least 18 and complete and maintain a Washington State Food Handlers permit.

Requirements

Must be at least 18 years of age.
Complete and maintain a Washington State Food Handlers permit.
Exhibit high energy and strong interpersonal skills; be friendly, helpful, positive, patient, socially confident, and communicative.
Enjoy interacting with diverse people and provide a superior guest experience.
Perform multiple and repetitive tasks simultaneously while maintaining meticulous attention to detail.
Be able to lift up to 50 pounds and stand for extended periods in a fast-paced environment.
Take initiative to engage guests and recognize when shoppers do not need assistance.
Be diligent, organized, and self-motivated, with strict attention to timing and the ability to work on a tight schedule.
Understand and carry out oral and written instructions and request clarification when needed.
Be comfortable with new technology and become efficient using a point-of-sale system.
Understand basic arithmetic, perform calculations when needed, and provide monetary change using U.S. currency.
Be flexible to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Nice To Haves

Previous guest service experience at a bakery, restaurant, or retail store.

Responsibilities

Greet walk-in and phone guests warmly, determine their interests and needs, and follow the Sweet Steps of Service.
Maintain product knowledge and help guests choose cakes, flavors, and decorations; suggest complementary merchandise such as candles and cards.
Process guest orders accurately and efficiently using the point-of-sale system, and invite guests to join the Email Club and Loyalty program.
Maintain a clean, organized bakery presentation, including routine cleaning of floors, countertops, windows, and other surfaces.
Replenish cake displays and retail merchandise, manage cake case temperature, and restock and clean the cake case according to standards.
Assemble cake orders to guest specifications and follow decorating, quality, and hygiene standards.
Prioritize workload so orders are completed for their scheduled pickup or delivery times.
Prepare decorations, boxes, bows, and other packaging materials in advance; inventory crafting supplies and retail merchandise and document low stock for reorder.
Clean, sanitize, and restock the front-of-house and crafting station; complete daily opening and closing checklists.
Evaluate frosted and decorated cakes against standards and notify management of quality-control issues.
Log wasted cake with the date and reason, and pull cake product from the chiller and refrigerator according to FIFO.
Comply with health and safety guidelines and company policies, including dress code and personal hygiene requirements.
Maintain consistent attendance and punctuality, and assist team members as needed to support an efficient work environment.