Journeyman Service Plumber

Sila Services•Stoneham, MA

9d•Onsite

About The Position

Sila Boston is seeking an experienced Journeyman Plumber to independently diagnose and repair residential plumbing problems, recommend solutions suited to homeowners’ needs, and provide dependable service from start to finish. The role involves repairing and replacing residential plumbing components, explaining findings and estimates to customers, and completing work safely and in accordance with Massachusetts plumbing codes and industry standards. The company describes its environment as one with steady work, a supportive team, investment in tools and training, and opportunities for career growth and increased earning potential.

Requirements

Active Massachusetts Journeyman Plumber (PJ) license in good standing.
At least 3 years of residential plumbing service experience, preferably after obtaining journeyman licensure.
Proven ability to independently diagnose, troubleshoot, and resolve residential plumbing issues.
Experience repairing and replacing water heaters, plumbing fixtures, water supply lines, and drainage systems.
Proficiency with copper, PEX, PVC, CPVC, and other common residential piping materials.
Strong knowledge of Massachusetts plumbing codes, safety requirements, and industry best practices.
Excellent customer service and communication skills, including the ability to explain findings and present repair or replacement options.
Ability to manage multiple service calls efficiently while maintaining high-quality workmanship.
Strong attention to detail, accurate documentation, and commitment to minimizing callbacks.
Valid driver’s license and ability to meet company driving requirements.

Nice To Haves

Experience with flat-rate pricing, estimates, and presenting multiple repair or replacement options.
Familiarity with ServiceTitan or similar field service software.
Experience identifying additional plumbing needs and recommending appropriate solutions.
Strong sales and relationship-building skills without relying on high-pressure tactics.
Experience with drain cleaning equipment, sewer cameras, and hydro jetting.
Experience mentoring apprentices or junior plumbers.
Track record of strong productivity, quality repairs, and completing multiple service calls per day.

Responsibilities

Diagnose, troubleshoot, service, and repair residential plumbing systems.
Repair and replace water heaters, plumbing fixtures, faucets, toilets, water supply lines, drainage systems, sump pumps, and other residential plumbing components.
Identify plumbing issues and determine effective repair or replacement solutions.
Explain findings clearly and present options and estimates to homeowners.
Recommend appropriate repairs, upgrades, and additional services based on customer needs.
Complete repairs and installations safely and efficiently in accordance with Massachusetts plumbing codes and industry standards.
Manage multiple service calls while maintaining workmanship quality and minimizing callbacks.
Maintain accurate service notes, job documentation, and customer records using ServiceTitan or similar software.
Keep the company vehicle, tools, and work area clean and organized.
Build customer relationships through professionalism, clear communication, and dependable service.
Collaborate with the team and help mentor apprentices or junior plumbers when needed.