Journeyman Service Plumber
About The Position
Sila Boston is seeking an experienced Journeyman Plumber to diagnose and repair residential plumbing problems and provide homeowners with reliable, professional service. The plumber independently identifies issues, recommends solutions that meet customer needs, and completes repairs and installations safely and in accordance with Massachusetts plumbing codes and industry standards. The role involves managing service calls, explaining findings and estimates, documenting work, maintaining a clean and organized vehicle and work area, and building strong customer relationships. The plumber may also collaborate with the team and mentor apprentices or junior plumbers when needed.
Requirements
- Active Massachusetts Journeyman Plumber (PJ) license in good standing.
- At least 3 years of residential plumbing service experience, preferably after obtaining journeyman licensure.
- Proven ability to independently diagnose, troubleshoot, and resolve residential plumbing issues.
- Experience repairing and replacing water heaters, plumbing fixtures, water supply lines, and drainage systems.
- Proficiency with copper, PEX, PVC, CPVC, and other common residential piping materials.
- Strong knowledge of Massachusetts plumbing codes, safety requirements, and industry best practices.
- Excellent customer service and communication skills, including the ability to explain findings and present repair or replacement options.
- Ability to manage multiple service calls efficiently while maintaining high-quality workmanship.
- Strong attention to detail, accurate documentation, and commitment to minimizing callbacks.
- Valid driver’s license and ability to meet company driving requirements.
Nice To Haves
- Experience with flat-rate pricing, estimates, and presenting multiple repair or replacement options.
- Familiarity with ServiceTitan or similar field service software.
- Experience identifying additional plumbing needs and recommending appropriate solutions.
- Strong sales and relationship-building skills without relying on high-pressure tactics.
- Experience with drain cleaning equipment, sewer cameras, and hydro jetting.
- Experience mentoring apprentices or junior plumbers.
- A track record of strong productivity, quality repairs, and completing multiple service calls per day.
Responsibilities
- Diagnose, troubleshoot, service, and repair residential plumbing systems.
- Repair and replace water heaters, plumbing fixtures, faucets, toilets, water supply lines, drainage systems, sump pumps, and other residential plumbing components.
- Identify plumbing issues and determine effective repair or replacement solutions.
- Explain findings clearly and present options and estimates to homeowners.
- Recommend appropriate repairs, upgrades, and additional services based on customer needs.
- Complete repairs and installations safely, efficiently, and in accordance with Massachusetts plumbing codes and industry standards.
- Manage multiple service calls while maintaining excellent workmanship and minimizing callbacks.
- Maintain accurate service notes, job documentation, and customer records using ServiceTitan or similar software.
- Keep the company vehicle, tools, and work area clean and organized.
- Build customer relationships through professionalism, clear communication, and dependable service.
- Collaborate with the team and help mentor apprentices or junior plumbers when needed.
Benefits
- Competitive pay of $35–$55 per hour, with weekly pay
- Performance-based earning opportunities
- Company vehicle and gas card
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Ongoing training and professional development
- Career growth and advancement opportunities
- Supportive team and resources to help you succeed in the field
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
