Journeyman Field Office Technician

MANTECH • Albuquerque, NM

3h • Onsite

About The Position

MANTECH is seeking a motivated, customer-oriented Journeyman Field Office Technician to support the U.S. Army Corps of Engineers (USACE) OCIO/G-6. The role provides agile, innovative, customer-focused, and cost-effective integrated enterprise IT support services in support of USACE’s mission. The technician deploys to CASTLE-NET program field offices to provide on-site technical assistance, evaluate network performance, check conference room equipment, and support end-user devices. The position also supports IT equipment disposal training, ticketing and documentation, and dependable customer service to USACE IT end users. The technician works with stakeholders to ensure systems are complete, functional, secure, and meet mission requirements. The role is based onsite in Albuquerque, New Mexico, and requires travel 75% of the time.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field; an associate degree with at least 2 years of relevant experience; or at least 4 years of relevant experience.
• At least 4 years of progressively responsible experience in IT and/or field or user support roles.
• Excellent technical knowledge of hardware, software, and network troubleshooting, with experience setting up and maintaining IT equipment.
• Proficiency with remote support tools and ticketing systems.
• Willingness to travel extensively for field missions.
• Ability to maintain an 8140 IAT Level II certification and stay current with industry trends in network engineering and data security.
• Experience creating, maintaining, and communicating technical documentation for complex information technology systems.
• U.S. citizenship and an active Secret clearance before starting the position.

Nice To Haves

• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator certification.
• Familiarity with the USACE IT environment, regulatory requirements, and primary compliance automation tools.

Responsibilities

• Deploy to CASTLE-NET program field offices to provide on-site IT infrastructure and end-user device wellness checks.
• Conduct network performance evaluations, check conference room equipment, and support end-user devices to ensure compliance with USACE IT policies.
• Assist with IT equipment disposal training and support onsite personnel with IT issue ticketing and documentation.
• Deliver responsive, dependable IT services and customer support to USACE IT end users.
• Provide secure, innovative, and modernized technological solutions that strengthen the IT foundation.
• Work with stakeholders to ensure complete and functioning systems that meet mission requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level