Journal Sales Administrator

Informa Group Plc.•Philadelphia, PA

7h•$27 - $30•Hybrid

About The Position

Taylor & Francis is an Informa business, a leading academic publishing, business intelligence, knowledge and events company. Taylor & Francis Group produces high quality, peer reviewed books and journals, spreading knowledge and promoting discovery globally. The Journal Sales Administrator will join a dynamic team, playing a pivotal role in supporting all aspects of Americas journal sales. This position offers a unique opportunity to contribute to the success of the sales division while developing valuable skills in a supportive environment.

Requirements

Strong organizational, prioritization, and project management skills with the demonstrated ability to manage multiple projects and deadlines simultaneously
Excellent professional communication (written, verbal, and listening) and presentation skills at all levels of business
Effective relationship management skills - to form strong relationships and partnerships both internally and externally
Keen attention to detail with the ability to proactively identify and address problems
Proficiency in word processing (MS Word), PowerPoint and spreadsheet (Excel) applications required
Candidate must be willing and able to travel domestically (primary) and internationally up to 10%
One or more years in publishing, library or library consortium

Nice To Haves

Experience with databases helpful
Experience in SAP and Salesforce (SFDC) preferred, or equivalent experience in similar CRM systems
Experience working remotely a plus – candidate must have distraction-free environment to work from

Responsibilities

Support all aspects of Americas journal sales, including assisting in sales proposals, running reports, supporting sales contact/CRM database, creating quotes, and processing invoices
Generate reports that assist in sales analysis and account management processes
Support the sales team by working with internal databases to provide reporting and information on an as needed basis
Conduct customer subscription research and analysis
Work with the Americas sales team to meet division revenue objectives
Other duties as assigned by management
Reporting on current spend across group
Chasing and logging license agreements
Assisting in usage analysis
Ensuring all relevant information is shared with appropriate sales account manager(s) to ensure timely customer communication
Responding timely and accurately to customer queries regarding invoices and billing issues
Responding timely and accurately to customers regarding usage, entitlements, and all product access issues
Serving as escalation point for queries sent to [email protected]
Participate in sales meetings monthly
Participate in Account Manager team meetings, JSA team meetings, and individual 1-on-1 meetings with direct manager and sales account manager(s) weekly/bi-weekly
Manage inbox and Salesforce.com dashboard queue daily, fielding incoming customer queries, Account Manager requests, and quote/invoice requests
Join virtual sales calls, as needed – support Account Manager with preparation of customer presentations
Travel, as needed, for training and conferences

Benefits

Hourly rate ranging from $27.47 - $29.67/hour (~$50,000 - $54,000 annually) + annual bonus
Starting hourly rate commensurate with experience
15 paid vacation days
2 paid floating holidays
A paid day off for your birthday
10 Paid sick days
35-hour work week
3 additional discretionary days for the holiday season at the end of the year
Up to 8 weeks of paid parental leave
Medical & vision benefits
4 paid volunteer days per year
401(k) + employer match
Flexible working schedule
Seasonal social and charitable events
Work/life balance
Wellbeing
Flexible working
Opportunity to develop abilities, innovate and develop in areas which you are passionate about
Training And Professional Development
Resources, tools, support and coaching for career goals
Supportive and inclusive environment
Empowerment with resources, incentives, and flexibility for success at work and a healthy, balanced life