Journal Manager – Production

Oxford University Press•Cary, NC

5h•Remote

About The Position

To support external clients (journal editors, Society and editorial office staff) by ensuring production processes and outputs match client needs, troubleshooting, advising on best practices and reporting on production performance as required. To collaborate with clients by proposing, agreeing and managing changes in production processes and requirements as needs evolve, and where such changes improve the quality, efficiency, and standardization of work.

Requirements

Experience in relationship management in a professional environment
Excellent communication skills
Superior negotiation and influencing skills
Ability to comprehend and communicate complex information
Ability to work independently and proactively, handle multiple projects simultaneously, and work to tight deadlines
Ability to manage contractors or 3rd-party suppliers
Ability to work in a team and collaborate across multiple teams
Ability to learn quickly and work flexibly with varied software
Good organizational skills
Good IT skills

Nice To Haves

Experience in client account management
Experience in a publishing environment
Experience in a production environment within publishing
Excellent presentation skills

Responsibilities

Consult with clients on options for all aspects of the production process, making recommendations in line with business goals to ensure strong, sustainable processes that match client needs and meet client expectations, and highlighting risks associated with customized requirements.
Ensure updates to client requirements are promptly communicated to the relevant teams and accurately documented, to support effective delivery of content and services to agreed standards.
Act as the point of contact for queries and feedback received from journals clients, responding in a timely and professional manner to resolve varied issues, provide analysis, and improve production performance, and representing OUP’s production services in conference calls and face-to-face meetings with clients, including occasional travel.
As required, provide regular or ad hoc reports to clients accurately to an agreed timeline, demonstrating production performance against agreed goals, providing contextual information and analysis, and where appropriate making recommendations to improve processes and performance.
Proactively recommend updates or changes to the production process relevant to the client and internal stakeholders, soliciting feedback or decisions where required, to support department and business goals of ensuring an outstanding experience for customers and clients during the production process.
Maintain accurate journal-level documentation (style guides, process instructions, feedback records).
Manage delivery of journal-level changes to processes or requirements, including working with internal teams and external suppliers to co-ordinate implementation.
Support external editors in selecting journal issue line-ups, including providing accurately reports of available articles, to ensure the timely publication of journal issues.

Benefits

15 days’ vacation time that rises with service
10 sick days
Floating holidays
Personal days
Company holidays
35-hour working week
Flexibility in respect of working hours
Use of technology to support regular remote working
Great variety of active employee networks and societies
Health insurance plans
Dental insurance plans
Vision insurance plans
Employee Assistant Programs for all full-time employees
Life insurance
Disability insurance
Non-elective contribution on your behalf to your retirement plan of 7% of your salary
Matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings