Job Coach (NCS) - Mayor's Office of Employment Development

Baltimore City•Pittsburgh, PA

6d•$15 - $29•Hybrid

About The Position

This is a customer development position focused on working with young people aged 16-21. The role involves assisting participants with professional workforce skills, coordinating placements, and providing post-placement support. Job Coaches will act as liaisons between the YouthWorks Private Sector program and hiring organizations, visiting worksites to offer encouragement and ensure a positive work experience. They will also serve as a direct link between employers and the assigned youth.

Requirements

Bachelor’s degree from an accredited college or university with major coursework in counseling, social work, education, vocational rehabilitation, job development or related human service field.
Two years of related vocational or job rehabilitation experience.
Equivalent combination of education and experience.
Valid Maryland Class C Noncommercial driver's license or an equivalent driver's license.
Must be eligible to obtain a Baltimore City driver’s permit.
Willingness to use personal vehicle for assigned duties on a daily basis.
Proficiency in virtual communication platforms (WebEx, Zoom, Google Meets, Microsoft Teams).
Capability to complete data entry and search functions using agency, city, and state software programs.
Must upload a copy of your valid driver’s license with the application.

Responsibilities

Provide group and individual sessions to support job preparedness and post-placement success, including work ethics, addressing barriers, and developing professional presentation.
Act as a liaison between the summer YouthWorks office and employer worksites.
Screen youth applicants and conduct interviews on behalf of employers.
Update databases including internal reports, OneDrive, and the summer YouthWorks system.
Verify youth information and conduct matching analysis for applicable positions.
Provide interview refreshers to young people.
Provide individual youth and employer sessions to support job retention.
Ensure comprehensive assessment, youth career counseling, and case file management.
Assist with functions related to YWPS Job Readiness Workshops and the YouthWorks Academy.
Deliver presentations to youth on workforce readiness and life skills.
Create and assist with youth resume preparation and design.
Meet with employers and human resource managers to maintain relations, anticipate needs, assess satisfaction, and offer support services.
Drive to worksite locations for site visits to observe work habits, meet with supervisors, address barriers, and encourage productivity.
Verify youth worker information matches employer requirements.
Review daily worksite attendance and verify timesheets.
Troubleshoot and distribute enrollee paycards and assist with Charmcard distribution and training.
Meet with employer site supervisors to resolve enrollee problems and document issues.
Complete timesheet training with employers.
Assist in the delivery, preparation, and coordination of YouthWorks Private Sector job readiness and YouthWorks Academy workshops.
Perform other duties as assigned.