Jira Administrator

FirstKey Homes•Atlanta, GA

About The Position

The Jira Administrator is responsible for the administration, configuration, governance, and optimization of the organization's Jira platform. This role is the primary owner of Jira administration activities, ensuring projects, workflows, permissions, automations, and integrations support business objectives and Agile delivery practices. The Jira Administrator partners with development teams, project managers, business stakeholders, and system administrators to improve platform usability, standardize processes, maintain data integrity, and drive operational efficiency across the enterprise. The role includes administering Jira projects and configurations; managing user access, licensing, permissions, and security; supporting Jira Service Management; developing automation; and supporting Agile teams with boards, dashboards, reporting, and backlog management. The Jira Administrator also gathers requirements, creates governance standards and documentation, ensures compliance with security and data governance requirements, maintains integrations, troubleshoots issues, supports upgrades and releases, and provides training and user support. The position is primarily performed indoors in an office environment. It involves repetitive use of hands to operate computers, printers, and copiers, prolonged exposure to computer screens, and sitting for several hours at a time. Travel is less than 10%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma.
Minimum 3–5 years of experience administering Jira Software, Jira Service Management, and/or Confluence, as well as Marketplace applications.
Experience working with both an Agile development team and end users or customers.
Demonstrated ability to manage multiple priorities and projects simultaneously.
Experience gathering business requirements and translating them into technical solutions.
Strong customer service and stakeholder management skills.
Knowledge of Jira architecture, project configurations, workflows, permission structures, automation, and governance practices.
Knowledge of process mapping, requirements gathering, workflow design, and continuous improvement methodologies.
Knowledge of customer support and stakeholder engagement principles and processes.
Knowledge of organizational planning, resource coordination, project management, and operational governance.
Knowledge of English grammar, spelling, and business communication practices.
Skills in complex problem solving, judgment and decision making, time management, self-organization, coordination, social perceptiveness, active listening, speaking, and learning strategies.
Analytical thinking, oral comprehension and expression, initiative, attention to detail, problem sensitivity, deductive reasoning, collaboration, and adaptability.

Nice To Haves

Bachelor's degree (or equivalent) in Information Technology, Computer Science, Business, or a related field.
Atlassian Certified Administrator certification(s).
Experience with REST APIs, integrations, and scripting tools.
Experience supporting enterprise-scale Agile transformations.

Responsibilities

Administer and maintain Jira projects, workflows, schemes, screens, custom fields, issue types, and configurations.
Manage user access, license allocation, permissions, security schemes, groups, and roles according to organizational governance standards.
Design, configure, and support Jira Service Management request forms, queues, SLAs, portals, and workflows.
Develop and maintain Jira automations to streamline business processes and reduce manual effort.
Configure Scrum and Kanban boards, dashboards, reporting, and backlog management processes to support Agile teams.
Gather requirements with business and technical teams and implement Jira solutions aligned with organizational objectives.
Develop dashboards, reports, and metrics that provide visibility into team performance, project health, and service delivery.
Create and maintain Jira governance standards, documentation, knowledge articles, and best practices.
Keep current with Jira product capabilities, identify optimization opportunities, and implement improvements to functionality, efficiency, and user experience.
Ensure Jira configurations comply with security, audit, and data governance requirements.
Configure and support Jira integrations with third-party systems, including development, testing, documentation, and reporting tools.
Troubleshoot system issues, investigate root causes, and coordinate resolution activities with internal teams and vendors.
Support platform upgrades, app evaluations, app administration, testing, and release activities.
Conduct platform training and provide ongoing support to users across the organization.