Senior Jira / JSM System Administrator
About The Position
Peraton is seeking a Senior Jira / Jira Service Management (JSM) System Administrator to support the U.S. Geological Survey (USGS) Water Mission Area (WMA) under a federal IT services contract. The role provides day-to-day administration, configuration, and user support for USGS Jira and JSM platforms, which serve as the central issue-tracking and service-desk infrastructure for the agency. The administrator will support an enterprise-scale migration from Jira Data Center to Atlassian Government Cloud (AGC), maintain service quality for a distributed user base, and help ensure compliance with federal IT security and accessibility requirements. The WMA delivers national water data, including streamflow and groundwater levels, water quality, and drought monitoring. Peraton supports this program through a long-term federal IT operations contract and a multi-year modernization effort migrating the WMA’s enterprise work management environment to AGC. This is a fully remote, U.S.-based position supporting a federal Government customer during standard Eastern Time business hours.
Requirements
- Bachelor’s degree and 7 years of professional experience, or a Master’s degree and 5 years of professional experience, or a high school diploma/equivalent and 11 years of professional experience.
- U.S. citizenship and the ability to obtain and maintain a Public Trust clearance.
- Must be based in the United States; all work must be performed within the United States.
- Strong hands-on Atlassian Jira administration at the project and/or site-administrator level.
- Demonstrated experience administering Jira Service Management (JSM), including service desk configuration and SLA management.
- Experience managing third-party Jira plugins through their full lifecycle.
- Experience supporting or executing a Jira Data Center to cloud migration.
- Experience working in a federal or regulated IT environment with FISMA or NIST compliance requirements.
- Working knowledge of Jira Query Language (JQL) and Atlassian Cloud or AGC administration.
- Familiarity with monitoring tools including Zabbix, nmap, CloudCheckr, and/or BigFix.
- Availability from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday.
Nice To Haves
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
- Atlassian Certified Professional certification in Jira Administration, Server, or Cloud.
- ITIL Foundation v4 or higher.
- CompTIA Security+ or equivalent DoD 8570/8140-compliant certification.
- Prior experience supporting USGS, DOI, or other Department of the Interior IT environments.
- Experience with Atlassian Government Cloud (AGC) FedRAMP-authorized configurations.
- Familiarity with NIST RMF, DOI SDLC, and POA&M management processes.
- Experience writing Accessibility Conformance Reports (VPAT v2.1+).
Responsibilities
- Administer Atlassian Jira and Jira Service Management at the site and project levels, including workflows, schemes, custom fields, and automation rules.
- Manage the full lifecycle of third-party Jira plugins, including installation, patching, licensing, and security review.
- Deliver project-level Jira training and technical guidance to end users and administrators.
- Coordinate configuration changes with USGS product owners, developers, and system architects.
- Support migration of WMA workflows, data, and processes from Jira Data Center to Atlassian Government Cloud (AGC).
- Assist WMA teams with adopting cloud-native AGC features and coordinate with other USGS Jira administrators in the shared AGC environment.
- Perform SOP-driven daily operational checks and maintain knowledge base articles, SOPs, FAQs, and troubleshooting guides.
- Maintain WMA application inventories, including dependencies, version histories, and licensing terms.
- Respond to service requests within 8 business hours and manage ticket triage, escalation, and resolution.
- Use Government-designated monitoring tools, including Zabbix, nmap, CloudCheckr, and BigFix.
- Distribute outage notifications within 4 hours of identification, run daily standups, and deliver meeting notes within 5 business days.
- Author root cause analysis reports for critical events and contribute to after-action reviews and SLO impact reporting.
- Comply with applicable FISMA, NIST, Section 508, and Privacy Act requirements for privileged users.
- Complete DOI annual security awareness training and perform all work on Government Furnished Equipment (GFE).
Benefits
- Medical benefits
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- Short- and long-term disability
- Employee assistance program (EAP)
- Parental leave
- 401(k)
- Paid time off (PTO) for vacation
- Company-paid holidays
- Employees may be eligible for overtime, shift differential, and a discretionary bonus, depending on the position.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
