Jewelry/Asst Manager

Kroger•Sumner, WA

About The Position

Assist the store manager with daily tasks and supervise the location when the store manager is absent. Help maximize store financial performance and achieve growth and sales targets by managing and motivating the sales team. Create an emotional connection between Fred Meyer Jewelers and customers through engagement and communication during in-store and online shopping occasions, and achieve personal sales targets. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety of self and others.

Requirements

High school diploma or GED, plus at least 6 months of Fred Meyer experience and 1 year of jewelry sales experience, or a combination of relevant education and experience.
At least 18 years of age.
Ability to pass a drug test.
Ability to maintain confidentiality.
Accuracy and attention to detail.
Ability to organize and prioritize tasks and projects.
Complete Diamond Council of America (DCA) courses within a year of being hired into the position.

Nice To Haves

Knowledge of Fred Meyer Jewelers policies and procedures.
Management experience.
Proficiency with Microsoft Outlook, First Place, Act, and Intranet.
Experience directing or participating on project teams.

Responsibilities

Model Customer 1st behavior and deliver and encourage excellent customer service.
Maintain location profitability through sales and proper shrink and expense control.
Achieve personal sales targets by offering customers an approachable, special, and lasting fine jewelry experience.
Support the store manager in training and developing sales professionals, and follow up on initial onboarding training for new team members.
Achieve personal targets that drive sales, including credit applications, protection plans, and Diamond Design Parties.
Foster lasting emotional connections with customers through clienteling.
Support coordination of store operations.
Display merchandise and promotional materials according to corporate merchandising plans.
Advise customers on the quality, cuts, and value of jewelry and gems, and assist with selecting mountings or settings.
Provide product knowledge, features, and benefits when presenting merchandise.
Estimate repairs and inspect and clean customer jewelry.
Perform watch battery replacements and band adjustments.
Suggest designs for custom jewelry.
Follow receiving and processing procedures.
Maintain overstock and understock conditions to preserve ordering system integrity.
Maintain daily and weekly sales records and take appropriate action.
Respond to customer comments and complaints.
Complete customer incident and associate incident or accident report forms.
Participate in inventory processes and complete case counts.
Assist with and process time and attendance.
Develop staff schedules and enter associates’ weekly work schedules.
Arrange special maintenance for the location.
Work any shift, including holidays and overtime, and travel occasionally to other store locations to provide backup coverage.
Perform the essential functions of the position with or without reasonable accommodation.