JEWELRY/ASST MANAGER

The Kroger Co.•Garden City, ID

About The Position

The Jewelry Assistant Manager assists the store manager with daily operations and supervises the location when the store manager is absent. The role supports the store’s financial performance and sales growth by helping manage and motivate the sales team, while also meeting personal sales targets. The assistant manager creates positive customer connections through engagement and communication in store and online, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position combines customer service and jewelry sales with operational support. Duties include advising customers about jewelry and gemstones, providing product knowledge, handling jewelry repairs and basic watch services, supporting merchandising and inventory procedures, responding to customer concerns, and assisting with staff training, scheduling, time and attendance, and store maintenance. The role may require work on any shift, holidays, overtime, and occasional travel to other store locations for backup coverage.

Requirements

High school diploma or GED, plus at least 6 months of Fred Meyer experience and 1 year of jewelry sales experience, or a combination of relevant education and experience.
At least 18 years of age.
Ability to pass a drug test.
Ability to maintain confidentiality.
Accuracy and attention to detail.
Ability to organize and prioritize tasks and projects.
Complete Diamond Council of America (DCA) courses within one year of being hired into the position.

Nice To Haves

Knowledge of Fred Meyer Jewelers policies and procedures.
Management experience.
Proficiency with Microsoft Outlook, First Place, Act, and Intranet.
Experience directing or participating on project teams.

Responsibilities

Model Customer 1st behavior and deliver and encourage excellent customer service.
Help maintain location profitability through sales and proper shrink and expense control.
Meet personal sales targets by offering an approachable, special, and lasting fine jewelry experience.
Support the store manager in training and developing sales professionals, including following up on new team members’ onboarding training.
Meet personal targets that drive sales, including credit applications, protection plans, and Diamond Design Parties.
Build lasting customer relationships through clienteling.
Support coordination of store operations.
Display merchandise and promotional materials according to corporate merchandising plans.
Advise customers about jewelry and gemstone quality, cuts, and value, and assist with selecting gem mountings and settings.
Provide customers with product knowledge, features, and benefits when presenting merchandise.
Estimate repairs and inspect and clean customer jewelry.
Replace watch batteries and adjust watch bands.
Suggest designs for custom jewelry.
Follow receiving and processing procedures.
Maintain overstock and understock conditions to preserve ordering-system integrity.
Review daily and weekly sales and take appropriate action.
Respond to customer comments and complaints.
Complete customer incident and associate incident or accident report forms.
Participate in inventory processes and complete case counts.
Assist with and process time and attendance.
Develop staff schedules and enter associates’ weekly work schedules.
Assist with special maintenance arrangements for the location.
Work any shift, including holidays and overtime.
Travel occasionally to other store locations to provide backup coverage.
Perform the essential functions of the position with or without reasonable accommodation.