JEWELRY/ASST MANAGER

The Kroger Co.•Sumner, WA

About The Position

The Jewelry Assistant Manager assists the store manager with daily tasks and supervises the location when the store manager is absent. The role helps maximize store financial performance and achieve growth and sales targets by managing and motivating the sales team. It also builds customer connections through engagement and communication in-store and online, while meeting personal sales targets and demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes customer service and jewelry sales, store operations and merchandising, staff training and scheduling, inventory tasks, and support for repairs and jewelry services. The employee must be flexible to work any shift, including holidays and overtime, and may occasionally travel to other store locations to provide backup coverage. Essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED, plus at least 6 months of Fred Meyer experience and 1 year of jewelry sales experience, or a combination of relevant education and experience.
Must be at least 18 years old.
Ability to pass a drug test.
Ability to maintain confidentiality.
Accuracy and attention to detail.
Ability to organize and prioritize tasks and projects.
Complete Diamond Council of America (DCA) courses within one year of being hired into the position.

Nice To Haves

Knowledge of Fred Meyer Jewelers policies and procedures.
Management experience.
Proficiency with Microsoft Outlook, First Place, Act, and Intranet.
Experience directing or participating on project teams.

Responsibilities

Model Customer 1st behavior and deliver and encourage excellent customer service.
Maintain location profitability through sales and appropriate shrink and expense control.
Meet personal sales targets by offering customers an approachable, special, and lasting fine jewelry experience.
Support the store manager in training and developing sales professionals and follow up on new team members’ onboarding training.
Achieve personal targets that drive sales, including credit applications, protection plans, and Diamond Design Parties.
Build long-term customer connections through clienteling.
Support coordination of store operations.
Display merchandise and promotional materials according to corporate merchandising plans.
Advise customers about jewelry and gem quality, cuts, and value, and assist with selecting gem mountings and settings.
Present merchandise by explaining product knowledge, features, and benefits.
Estimate repairs and inspect and clean customer jewelry.
Replace watch batteries and adjust watch bands.
Suggest designs for custom jewelry.
Follow receiving and processing procedures.
Maintain overstock and understock conditions to preserve ordering-system integrity.
Monitor daily and weekly sales and take appropriate action.
Respond to customer comments and complaints.
Complete customer incident and associate incident or accident report forms.
Participate in inventory processes and complete case counts.
Assist with and process time and attendance.
Develop staff schedules and enter associates’ weekly work schedules.
Assist with special maintenance arrangements for the location.
Work any shift, including holidays and overtime, and occasionally travel to other store locations for backup coverage.
Perform essential job functions with or without reasonable accommodation.