JEWELRY/STORE MANAGER

The Kroger Co.•Springfield, OR

About The Position

The Jewelry/Store Manager serves as the primary supervisor for the entire location and is responsible for maximizing store financial performance and achieving growth and sales targets by managing, training, and motivating the sales team. The manager creates an emotional connection between Fred Meyer Jewelers and customers through engagement and communication during in-store and online shopping occasions. The role includes overseeing customer service, store operations, staffing, associate development, inventory, merchandising, scheduling, and profitability. The manager must ensure associates perform tasks safely and in accordance with company policies and applicable state and federal laws, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position requires flexibility to work any shift and holidays, and travel to off-site training events and division or regional meetings. The manager must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Bachelor’s degree in business or a related field, plus at least 6 months of experience as a Fred Meyer Jewelers assistant manager.
Two years of retail jewelry experience, or a combination of relevant education and experience.
At least 18 years of age.
Ability to pass a drug test.
Ability to maintain confidentiality.
Accuracy and attention to detail.
Ability to organize and prioritize a variety of tasks and projects.
Familiarity with industry and technical terms and processes.
Ability to continue education as necessary.
Valid driver’s license.
Complete Diamond Council of America (DCA) courses within one year of being hired into the position.
Flexibility to work any shift and holidays.
Ability to travel to off-site training events and division or regional meetings.

Nice To Haves

Knowledge of Fred Meyer Jewelers policies, procedures, and organizational structure.
Two years of management experience.
Proficiency with Microsoft Outlook, First Place, Act, and intranet/internet systems.
Experience directing or participating on project teams.

Responsibilities

Model Customer 1st behavior and deliver and encourage excellent customer service.
Achieve growth and sales targets by managing the store sales team.
Maintain location profitability through sales and proper shrink and expense control.
Interview, hire, and recruit in the community to maintain a pool of qualified candidates.
Onboard, train, and oversee the development of store associates; understand current talent and prepare associates for advancement and growth.
Achieve store targets that drive sales, including credit applications, protection plans, and Diamond Design Parties.
Conduct monthly staff meetings and weekly and monthly touch bases with each associate.
Supervise and coach direct reports; complete performance reviews, provide feedback, and hold the team accountable for results.
Coordinate the location’s operational functions.
Plan, organize, and supervise the inventory process.
Display merchandise and promotional materials according to corporate merchandising plans and maintain store fixtures.
Write the store schedule to meet business needs.
Verify that customers receive proper service from the goldsmith and watchmaker.
Verify that price changes, recalls, and stock balances are up to date.
Communicate current market trends and competitor activities to associates.
Partner with the host store when located inside a Kroger Marketplace format store.
Maintain flexibility to work any shift and holidays.
Travel to off-site training events and division or regional meetings.
Perform the essential functions of the position with or without reasonable accommodation.