JEFE EXPERIENCIA AL CLIENTE | STAFF MX
About The Position
Arca Continental is a company dedicated to the production, distribution, and sale of non-alcoholic beverages of the brands owned by The Coca-Cola Company, as well as savory snacks under the Bokados brands in Mexico, Inalecsa in Ecuador, and Wise in the United States. With a distinguished trajectory of more than 92 years, Arca Continental is the second largest Coca-Cola bottler in Latin America and one of the most important in the world. In its Coca-Cola franchise, the company serves a population of more than 123 million in the northern and western regions of Mexico, as well as in Ecuador, Peru, the northern region of Argentina, and the southwestern region of the United States. Arca Continental is listed on the Mexican Stock Exchange under the symbol "AC". Mission Manage and improve the customer experience in commercial processes, monitoring service performance, identifying improvement opportunities, and managing with the responsible areas the implementation of solutions that enhance customer satisfaction. Analyze indicators, detect deviations in service experience, and follow up on agreed-upon actions, promoting a customer-centric culture.
Requirements
- Bachelor's degree in Business Administration, Marketing, Industrial Engineering Administration, or related field (Degree or Professional License)
- Advanced English.
- Experience in Channels (Traditional, Modern, Market), Customer Service, Sales Administration.
Nice To Haves
- Power Point (Desirable)
- Sales Route-to-Market (RTM) Models
- Logistics and Delivery Processes
- Administrative Controls
- Procedure Development
Responsibilities
- Monitor and Analyze service performance indicators for commercial process customers to detect deviations and improvement opportunities that impact customer satisfaction.
- Design and Optimize customer service and support processes to ensure a consistent and quality experience.
- Coordinate and Ensure that responsible areas execute the necessary actions to improve service delivery and timely resolution of incidents.
- Monitor and Ensure that deviations impacting the customer experience are addressed and resolved.
- Diagnose and Identify improvement opportunities in the operational experience of collaborators in processes and tools, ensuring that responsible areas manage the solutions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
