Janitorial Project Manager

ABM US•North Little Rock, AR

14h

About The Position

The Janitorial Project Manager oversees operations at a designated site or group of sites within a specific market. This client-facing role leads teams, manages day-to-day activities, and aligns operational programs with organizational standards to deliver high-quality service and customer satisfaction. The role also oversees operational standards, performance metrics, and program execution across assigned client fulfillment centers, while promoting a positive work environment and a strong safety culture. ABM is a provider of integrated facility, engineering, and infrastructure solutions, serving sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. The company reports more than 100,000 team members and over $8 billion in annual revenue. ABM describes its work as delivering essential services and investing in technologies and sustainable solutions to enhance facilities.

Requirements

At least 2 years of experience in distribution and/or fulfillment center operations.
Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.
Demonstrated ability to lead, influence, and achieve results through others.
Strong process improvement and continuous improvement capabilities.
Excellent analytical, problem-solving, and decision-making skills.
Strong interpersonal skills, including empathy, patience, and professionalism.
Effective conflict resolution and negotiation abilities.
Superior organizational and time management skills, including the ability to manage multiple priorities.
Excellent verbal and written communication skills.
Ability to perform effectively in a fast-paced, high-demand environment.
Proficiency in Microsoft Office Suite and general computer applications.
Strong attention to detail and ability to work independently and collaboratively.
Professional demeanor when interacting with clients, employees, and external partners.
Talent development and team-building skills.
Ability to work in a warehouse environment.
Ability to perform physical tasks at client locations, including prolonged walking, lifting up to 40 pounds, operating pallet jacks, and assisting with cleaning activities as required.

Responsibilities

Oversee and maintain operational standards, performance metrics, and program execution across assigned client fulfillment centers.
Implement strategies to improve communication, service quality, and client satisfaction.
Ensure compliance with processes, procedures, and documentation requirements.
Build and maintain effective working relationships through clear, respectful, and professional communication.
Provide accurate and timely updates to clients, employees, and leadership.
Identify operational challenges and implement effective, data-driven solutions.
Use analytics and sound judgment to guide decisions.
Recruit, develop, and mentor shift leads and management personnel.
Promote a positive work environment and establish a strong culture of safety.
Set clear expectations, ensure accountability, and support employee development through coaching and feedback.
Take ownership of operational programs and proactively identify opportunities for improvement.
Perform additional duties and support special projects as assigned.