Janitorial Operations Specialist - Honolulu
About The Position
The Facilities Group Hawaii (TFG HI) is a combination of two local companies that has provided facilities maintenance services to leading businesses in Hawaii for over 50 years. Its services include commercial building maintenance and cleaning, daily janitorial, carpet cleaning, floor stripping and coating, pressure washing, sanitizing, and building maintenance and repairs. The Operations Specialist is a hands-on operations leader who connects field teams with the office. The role supports janitorial and maintenance accounts across multiple islands, communicates professionally with clients, and uses operational data to maintain service quality and control costs. The successful candidate is reliable, self-motivated, detail-oriented, and committed to customer satisfaction and problem solving. The position supports daily operations across multiple accounts and regions; monitors service delivery against contracts, SLAs, and company standards; conducts site audits and inspections; tracks corrective actions; and communicates with clients, field teams, and leadership. The work also includes client and account support, field coordination, data and reporting, and administrative support.
Requirements
- High school diploma required.
- 1–3+ years of experience in operations, facilities, or multi-site service environments.
- Advanced Excel skills and reporting tools.
- Strong organizational, multitasking, and problem-solving skills.
- Clear, customer-focused communication skills.
- Ability to work independently in a fast-paced, team-oriented environment.
- Weekly area or regional travel.
- Flexibility to work days, nights, and/or weekends as needed.
- Ability to comfortably lift 25 lbs.
- Ability to walk, stand, squat, bend, climb, and reach as needed to perform inspections.
Nice To Haves
- Bachelor’s degree in business, Operations, or a related field.
- CRM and workforce management system experience.
Responsibilities
- Support daily operations across multiple accounts and regions.
- Monitor service delivery against contracts, SLAs, and company standards.
- Conduct site audits and inspections and track corrective actions.
- Serve as a primary point of contact for client and employee operational concerns.
- Resolve service issues and escalations promptly and professionally.
- Assist with onboarding new accounts and preparing them operationally.
- Maintain proactive client communication to support satisfaction and retention.
- Coordinate scheduling, staffing support, and resource allocation.
- Track field projects, work orders, and labor utilization against budgets.
- Support training and process improvements related to operational systems.
- Maintain operational and financial data, including account, staffing, schedule, and budget information.
- Build and distribute KPI reports on service quality, labor utilization, and client performance.
- Track sales activity in CRM systems.
- Identify trends and recommend improvements; support budgeting and forecasting.
- Maintain contracts, client records, and operational documentation.
- Support new-hire onboarding, payroll, timekeeping validation, and billing documentation.
- Coordinate meetings, trainings, and internal communications.
- Assist with configuring company phones and email addresses.
Benefits
- Paid time off.
- Medical, dental, and vision insurance.
- 401k retirement plan.
- Access to a company cellphone.
- Competitive starting salary with potential to earn performance-based bonuses.
- Clear path for career growth in operations leadership.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
