Janitorial Operations Manager

ABM Industries•San Francisco, CA

About The Position

The Janitorial Project Manager is responsible for day-to-day operations and administrative activities to ensure conformance with contract requirements. The role develops and implements cost-control measures and service-level standards to meet customer specifications for assigned buildings. It manages client relationships, operational budgets, work schedules, staff, vendors, contractors, facility assets, and maintenance processes. The position oversees a planner/scheduler and a team of five technicians, ensuring quality service delivery, safety, compliance with customer service-level agreements, and effective handling of facility-related issues and emergencies. The manager oversees the client’s facility infrastructure and the operation and maintenance of its physical assets and equipment. Responsibilities include quality assurance, preventive maintenance oversight, operational documentation, CMMS database auditing, change-control review, project delivery, training audits, payroll processing, and performance management. The position may require schedule adjustments to support operations. ABM may require the successful candidate to be fully vaccinated for COVID-19 where permitted by law, subject to legally required exceptions.

Requirements

Bachelor’s degree or equivalent experience.
Five years of management experience.
Ability to adjust work schedule as needed to support operations.
Valid state-issued driver’s license.

Nice To Haves

Janitorial experience is a plus.
BOMI, IFMA, APWA, or similar facility maintenance certifications.

Responsibilities

Establish and maintain strong client relationships for assigned accounts.
Identify improvement opportunities and lead the team in implementing process changes.
Promote a strong safety culture and safe work environment.
Recruit, manage, lead, motivate, and develop employees, supporting continuous improvement and organizational change.
Plan, develop, assign, and approve work schedules to meet operational, facility, and contractual needs.
Perform quality assurance inspections to ensure service standards are met or exceeded.
Adapt team and vendor plans and priorities to address operational challenges.
Conduct time studies to optimize tasks, schedules, and staff allocation.
Identify opportunities to improve uptime and facility reliability through additional or preventive services.
Manage employee performance through reviews, expectations, coaching, direction, and disciplinary action when needed.
Manage a project planner/scheduler and a team of five technicians across the assigned area.
Oversee all aspects of the client’s physical facility infrastructure and ensure work is high quality and does not disrupt customers.
Oversee site-level operating procedures and other documentation for accuracy and development.
Supervise and escalate ABM’s response to after-hours emergencies at assigned facilities.
Manage contract operations budgets and expenditures efficiently.
Manage physical assets associated with operation and maintenance of client infrastructure, equipment, and systems.
Serve as the single point of contact for facility-related client issues, including schedules, new business, projects, budgets, expansions, and staffing.
Oversee preventive maintenance inspections and guide responses to identified issues.
Use technical knowledge of critical electrical and mechanical systems to prioritize, assign, track, and trend equipment history.
Audit CMMS databases for accuracy and completeness; produce requested reports and control system access and user credentials.
Ensure compliance with customer SLA parameters and change-control activities; review and approve system changes that could affect customer operations.
Audit and process employee time and payroll.
Ensure projects meet client expectations and manage budgets, schedules, key performance indicators, and contractual requirements.
Ensure ABM training expectations are met and audit the process monthly.
Identify, vet, and approve subcontractors performing work onsite.
Develop preventive maintenance contract scopes of work and ensure contract terms are fulfilled.
Perform special projects and other duties as assigned.