Janitorial Operations Manager

ABM Industries•San Francisco, CA

2d•$80,000 - $90,000

About The Position

The Janitorial Project Manager is responsible for the day-to-day operation and administrative activities needed to meet contract requirements. The role develops and implements cost-control measures and service standards to comply with customer specifications for the assigned building. It manages a project scheduler/planner and a team of five technicians, oversees the client’s facility infrastructure and physical assets, and serves as the single point of contact for facility-related issues. The position also manages operations budgets, contractual obligations, service delivery, projects, schedules, and customer relationships. ABM may require the successful candidate to be fully vaccinated against COVID-19 where permitted by law, subject to legally required exceptions. The listed annual salary range is $80,000–$90,000; an individual offer may vary based on experience, skills, abilities, location, and market data.

Requirements

Bachelor’s degree or equivalent experience.
Five years of management experience.
Ability to adjust work schedule as needed to support operations.
Valid state-issued driver’s license.

Nice To Haves

Janitorial experience is a plus.
BOMI, IFMA, APWA, or similar facility-maintenance certification.

Responsibilities

Establish and maintain strong client relationships for assigned accounts.
Identify opportunities for improvement and lead the team in implementing process changes.
Promote a strong safety culture and safe work environment.
Recruit, manage, lead, motivate, and develop employees, supporting continuous improvement and organizational change.
Plan and assign work schedules and assignments to meet departmental, facility, contractual, and service-delivery needs.
Conduct quality assurance inspections to ensure standards are met or exceeded.
Adapt team and vendor plans and priorities to operational challenges.
Conduct time studies to optimize operational tasks, schedules, and staff allocation.
Seek opportunities to improve uptime and facility reliability through additional or preventative services.
Manage performance through reviews, clear expectations, coaching, direction, and disciplinary action when necessary.
Manage a project scheduler/planner and a team of five technicians across the assigned area.
Oversee the client’s facility physical infrastructure and ensure work is completed to a high standard without disrupting customers.
Oversee site-level operating procedures and other documentation for accuracy and development.
Supervise ABM’s response to after-hours emergencies at assigned facilities and escalate as needed.
Manage contract operations budgets and expenditures efficiently.
Manage physical assets related to the operation and maintenance of client infrastructure equipment and systems.
Act as the single point of contact for facility-related matters, including schedules, new business, projects, budgets, expansion, and staffing.
Oversee preventive maintenance inspections and guide responses to identified issues.
Apply technical knowledge of critical electrical and mechanical systems to prioritize, assign, track, and trend equipment history.
Audit CMMS databases for accuracy and completeness, produce reports as requested, and control system access and user credentials.
Ensure compliance with customer SLA parameters and change-control activities; review and approve system changes that could affect customer operations.
Set, review, and approve employee work schedules; audit and process employee time and payroll.
Ensure projects meet client expectations and manage budgets, financials, schedules, key performance indicators, and contract requirements.
Ensure ABM training expectations are met and audit the process monthly.
Identify, vet, and approve on-site subcontractors.
Develop preventive-maintenance contract scopes of work and ensure contract terms are fulfilled.
Perform special projects and other assigned duties.