Janitorial Account Supervisor - Night Shift

Platinum Cleaning Facility Services•Cleveland, OH

About The Position

Platinum Cleaning & Facility Services (PCFS), a division of Healthcare Services Group, Inc., is hiring an Account Supervisor to lead the daily execution and quality of janitorial work in assigned areas of one or more buildings. The supervisor helps plan work, prepare training and orientation for new team members, organize and monitor work processes, and ensure employees understand their duties and delegated tasks. The role requires strong organization, dedication, and the ability to manage multiple duties while remaining accountable for client satisfaction and service quality. This is a full-time, non-exempt hourly position with a starting pay rate of $20.00 per hour. The position requires at least two years of janitorial experience; one year of supervisory experience is preferred. The employee must be at least 18 years old and able to perform physical work, including standing and walking for up to 100% of working time, lifting items up to 35 pounds, and climbing ladders, bending, and lifting.

Requirements

At least 2 years of experience working in a janitorial capacity.
Must be at least 18 years of age.
Ability to lead by example and ensure work is completed on time and within company and customer expectations.
Ability to be polite and respectful with clients, guests, and coworkers.
Ability to maintain a friendly and safe work environment.
Ability to manage day-to-day activities and ad hoc requests.
Ability to lift items up to 35 pounds and perform physical duties such as climbing a ladder, lifting, and bending.
Ability to stand and walk for up to 100% of working time.
Ability to adapt and work as part of a team.

Nice To Haves

At least 1 year of experience working in a supervisory capacity.

Responsibilities

Collaborate with the Manager to address concerns, develop solutions, and ensure consistent service delivery and client satisfaction.
Train new team members on the facility’s scope of work, cleaning techniques, equipment operation, safety requirements, and performance expectations.
Oversee team members to ensure assigned duties and quality standards are met consistently.
Inspect completed work, coach team members, provide direction when corrective action is needed, and escalate significant or recurring performance issues to the Manager.
Assist team members with technical issues, equipment concerns, and complex cleaning assignments.
Follow up on client, management, and team member requests to ensure issues are resolved promptly and appropriately.
Communicate building changes, operational updates, and scope-of-work changes to the janitorial team and Manager.
Monitor employee attendance, work assignments, productivity, and compliance with established work requirements, and promptly communicate concerns to the Manager.
Identify opportunities to improve cleaning quality, efficiency, staffing, and account performance, and work with the Manager to implement solutions.
Maintain regular communication with the Manager about account conditions, employee performance, client concerns, and issues requiring attention.
Perform other duties as assigned.
Lead by example to ensure daily tasks, project work, requests, and work orders are completed on time and within company and customer expectations.
Maintain a polite, respectful, friendly, and safe work environment.
Manage day-to-day activities and ad hoc requests.
Work as part of a team to complete daily tasks, project work, requests, and work orders on time and within company expectations.