Janitorial Account Supervisor - Night Shift

Healthcare Services Group•Cleveland, OH

About The Position

Platinum Cleaning & Facility Services (PCFS), a division of Healthcare Services Group, Inc., is hiring an Account Supervisor to lead execution of the daily scope of work and maintain service quality in assigned areas of one or more buildings. The supervisor helps plan and prepare training and orientation for new team members, organizes and monitors work processes, and ensures employees understand their duties and delegated tasks. The role requires organization, dedication, the ability to manage multiple duties, and personal accountability for client satisfaction.

Requirements

At least 2 years of experience working in a janitorial capacity.
Must be at least 18 years of age.
Ability to lead by example and ensure tasks, projects, requests, and work orders are completed on time and within company and customer expectations.
Ability to be polite and respectful with clients, guests, and coworkers.
Ability to maintain a friendly and safe work environment and create a workplace where employees want to work with you.
Ability to manage day-to-day activities and ad hoc requests.
Ability to lift up to 35 pounds and perform physical duties such as climbing a ladder, lifting, and bending.
Ability to spend up to 100% of working time standing and walking.
Ability to adapt and work as part of a team to complete tasks, projects, requests, and work orders on time and within company expectations.

Nice To Haves

At least 1 year of experience working in a supervisory capacity.

Responsibilities

Collaborate with the Manager to address concerns, develop solutions, and support consistent service delivery and client satisfaction.
Train new team members on the facility’s scope of work, cleaning techniques, equipment operation, safety requirements, and performance expectations.
Oversee team members to ensure assigned duties and quality standards are met.
Inspect completed work, coach team members, provide direction when corrective action is needed, and escalate significant or recurring performance issues to the Manager.
Assist team members with technical issues, equipment concerns, and complex cleaning assignments.
Follow up on client, management, and team member requests to ensure timely resolution.
Communicate building changes, operational updates, and scope-of-work changes to the janitorial team and Manager.
Monitor attendance, work assignments, productivity, and compliance with work requirements, and communicate concerns promptly to the Manager.
Identify opportunities to improve cleaning quality, efficiency, staffing, and account performance, and work with the Manager to implement solutions.
Keep the Manager informed about account conditions, employee performance, client concerns, and issues requiring attention.
Perform other duties as assigned.