Janitorial Account Manager CINCINNATI

Bluechip Pros•Cincinnati, OH

About The Position

The Janitorial Account Manager leads, oversees, and reviews the daily work of staff providing cleaning services at assigned buildings and facilities, ensuring clean, orderly, and attractive conditions. The role performs technical tasks related to assigned areas, delivers results within budget guidelines, and drives new business in the assigned market. The position manages staff performance, client expectations, schedules, recruiting and onboarding, payroll and budget tracking, supplies, uniforms, and equipment. It also conducts location audits, monitors service quality and safety practices, responds to customer concerns, and pursues additional business opportunities at current and prospective client sites. The listed duties describe the general nature of the role and are not exhaustive; management may change or add duties.

Responsibilities

Monitor staff performance and communicate with direct reports to resolve concerns and meet client expectations.
Ensure staff and clients have functional location schedules two weeks in advance, and enforce uniform requirements.
Establish schedules, work goals, and cleaning-service methods; identify and allocate resources in coordination with management and staff.
Partner with HR to address employee issues and identify high-performing employees for potential leadership opportunities.
Review budget and payroll reports, monitor time punches and attendance, address manual punches, and participate in weekly Regional calls.
Use EPay to maintain business continuity, terminate separated employees in the system within the first week, and ensure salaried employees enter time into Blue Force weekly.
Train employees to minimize exception clocking.
Anticipate hiring needs, maintain current job postings, develop recruitment strategies, submit background-check requests, and process new-hire paperwork in accordance with HR processes.
Onboard new hires on their first day by reviewing role responsibilities, timekeeping, company policies and procedures, code of conduct, and safety training.
Ensure uniforms are ordered and delivered to new hires by their first week; order supplies in advance and within monthly budgets.
Submit equipment repair requests and approved expense submissions through the stated processes; perform preventative equipment maintenance and maintain location equipment inventories.
Maintain a location-visitation schedule and communicate the plan to the Regional Manager and VP of Operations.
Provide daily status updates to the Regional Manager, communicate successes and concerns, and create action plans to address concerns.
Conduct quality-control audits at each location and promptly address identified issues.
Respond to customer call-outs and notifications within 24 hours and develop action plans.
Oversee OSHA-required safety training; ensure supervisors conduct weekly informal and monthly formal safety inspections.
Work with safety, security, and clients to report potential problem areas; create and monitor current safety exposure plans at each site.
Ensure SDS sheets and manuals are present in janitorial closets and immediately report incidents and accidents.
For mall accounts, maintain full utilization of approved weekly budget hours, restrict overtime to hours approved in advance, and communicate overtime and budget-hour changes to the specified executives and accounts receivable manager.
Encourage the team to pursue future business opportunities, submit a weekly tracker, and strive for two conversations per week that may lead to future business.
Submit the additional-business per diem purchase order tracker weekly and sell out-of-scope work at current client sites.