Janitorial Account Manager CINCINNATI

Blue Chip Pros•Cincinnati, OH

10d

About The Position

Blue Chip Pros is a commercial cleaning business serving facilities including offices, banks, schools, corporate headquarters, industrial and medical facilities, and department store chains throughout the United States. The Janitorial Account Manager leads and oversees staff providing cleaning services at assigned locations, ensuring facilities are clean, orderly, and attractive while meeting client expectations and staying within budget. The role also involves technical and operational responsibilities and generating new business in the assigned market. The position covers staff leadership, payroll and budget oversight, recruitment and onboarding, supply and equipment maintenance, location audits and customer response, safety compliance, mall-account budget management, and business development. The employee may work in environments with mechanical, chemical, weather, electrical, noise, and other workplace exposures.

Requirements

Ability to lead and oversee staff providing cleaning services at assigned facilities.
Ability to deliver client results while managing within budget guidelines.
Ability to manage payroll, attendance, timekeeping, recruitment, onboarding, supplies, equipment, quality control, and safety processes.
Ability to drive and obtain new business in the assigned market.

Responsibilities

Monitor staff performance and communicate with direct reports to resolve concerns and meet client expectations.
Ensure direct reports and clients have location schedules two weeks in advance, and enforce employee uniform requirements.
Establish cleaning schedules, work goals, and service methods; identify and allocate resources, incorporating staff input and consulting management as appropriate.
Partner with HR on employee issues and identify high-performing employees for possible leadership opportunities.
Review budget and payroll reports daily; monitor punches and attendance for accuracy and address manual punches.
Participate in weekly Regional calls and review individual performance.
Use EPay to maintain business continuity, prohibit manual punches, terminate separated employees in the system within the first week, ensure salaried employees enter time in Blue Force weekly, and reduce exception clocking through training.
Anticipate hiring needs, keep job postings current within five days, withdraw outdated postings with HR assistance, and develop and execute recruitment strategies for each area or location.
Send background-check requests to HR and process new-hire paperwork according to HR procedures.
Onboard new hires on their first day by reviewing responsibilities, training them on timekeeping, presenting company policies and conduct expectations, and providing safety training.
Ensure new hires receive uniforms by their first week; order supplies in advance and within monthly budgets.
Submit equipment repair requests through the specified approval and expense processes, perform preventative equipment maintenance, and maintain equipment inventories by location.
Maintain a location visitation and audit schedule and communicate the plan to the Regional Manager and VP of Operations.
Provide daily status updates to the Regional Manager, report successes and concerns, and create action plans to address issues.
Conduct quality-control audits at each location and promptly address identified issues.
Respond to customer call-outs or notifications within 24 hours and develop plans to meet the resulting needs.
Oversee OSHA-required safety training; ensure supervisors conduct weekly informal and monthly formal safety inspections.
Work with safety, security, and clients to report potential problem areas; maintain current safety exposure plans at each site.
Ensure SDS sheets and manuals are available in janitorial closets and report incidents and accidents immediately.
For mall accounts, maintain full utilization of approved weekly budget hours, restrict overtime to hours approved in advance, and communicate overtime and budget-hour changes to the CFO, VP of Operations, and Accounts Receivable Manager.
Encourage the team to identify business opportunities, submit a tracker weekly, and strive for two potential-business conversations each week.
Submit the additional-business per diem purchase-order tracker weekly and sell out-of-scope work to current clients.