IWC Boutique Assistant Store Manager
About The Position
Join our brand new IWC Shaffhausen Boutique team in our store in Bellevue Square. This store is owned and operated by Ben Bridge Jeweler with an IWC branded storefront and exclusively sells IWC timepieces. This is an opportunity to help lead one of the world's most respected luxury watch brands within a company renowned for exceptional customer service, team development, and a commitment to excellence. The Assistant Store Manager will play an integral role in driving boutique success while delivering extraordinary experiences to clients and colleagues alike. The Assistant Store Manager plays a key leadership role in supporting the Store Manager in the successful operation of the IWC Boutique at Ben Bridge Jeweler, Bellevue Square. This position is responsible for helping drive sales performance, developing a high-performing team, and delivering an exceptional, luxury client experience that reflects the values and standards of both IWC Schaffhausen and Ben Bridge Jeweler. The ideal candidate is an experienced luxury retail professional with strong leadership skills, a passion for client relationship building, and a proven ability to execute business strategies while maintaining operational excellence.
Requirements
- Minimum of 5 years of experience in luxury retail, fine jewelry, watches, or a related client-focused industry.
- Previous leadership or supervisory experience demonstrated success in coaching and developing teams.
- Proven track record of achieving sales goals and driving business performance.
- Strong leadership, interpersonal, and communication skills.
- Passion for luxury retail and exceptional customer service.
- Ability to analyze business metrics and develop actionable strategies.
- Demonstrated ability to build meaningful client relationships and drive customer loyalty.
- Strong organizational skills with attention to detail and operational excellence.
- Self-motivated, results-oriented, and capable of managing multiple priorities.
- Proficiency with CRM systems, retail technology, and Microsoft Office applications.
- Ability to lift and carry up to 25 pounds as needed.
- Ability to stand and walk for extended periods during scheduled shifts.
- Ability to bend, stoop, reach, and perform routine retail operational tasks.
- Flexibility to work evenings, weekends, and holidays as business needs require.
- Availability to support special events, client functions, and promotional activities.
Responsibilities
- Partner with the Store Manager to lead, motivate, and develop a high-performing sales team.
- Foster a culture of excellence, accountability, and client-centric service.
- Coach, mentor, and train sales associates to enhance selling skills, product knowledge, and professional development.
- Assist in recruiting, onboarding, and retaining top talent.
- Support the development and execution of boutique business plans to achieve sales and profitability goals.
- Monitor and analyze key performance indicators (KPIs), identifying opportunities and implementing action plans to drive results.
- Contribute to client development initiatives, CRM strategies, and outreach efforts that strengthen customer loyalty and repeat business.
- Lead by example through active participation in selling and clienteling activities.
- Deliver exceptional personalized service while building long-term relationships with clients.
- Ensure every client interaction reflects the luxury standards and brand values of IWC Schaffhausen and Ben Bridge Jeweler.
- Support boutique hospitality initiatives and maintain a welcoming, elevated shopping environment.
- Resolve client concerns professionally and effectively to ensure customer satisfaction and loyalty.
- Oversee daily boutique operations in partnership with the Store Manager, ensuring efficiency and compliance with company policies and procedures.
- Maintain visual merchandising standards and ensure the boutique presentation aligns with brand expectations.
- Assist with inventory management, stock organization, cycle counts, and merchandise replenishment.
- Coordinate vendor activities and ensure accurate completion of operational and compliance requirements.
- Monitor and maintain back-of-house organization and operational excellence.
- Assist in planning and executing client outreach campaigns, boutique events, and activation calendars.
- Support initiatives designed to increase client acquisition, retention, and market presence.
- Participate in local networking and community-building efforts that enhance brand awareness and drive boutique traffic.
- Support reporting, performance tracking, and business analysis activities.
- Ensure accurate documentation and timely completion of operational and compliance-related paperwork.
- Assist with scheduling, communication, and other administrative responsibilities as assigned.
Benefits
- health and welfare benefits
- sales bonus
- monthly incentives
- SPIFFs
- employee merchandise discounts
- paid training
- paid time off
- vacation
- holidays
- volunteer time
- jury duty
- certification from the Gemological Institute of America (following completion of one year service time)
- medical insurance
- dental insurance
- vision insurance
- 401(k) plan with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
