Assistant Boutique Manager

Richemont • Costa Mesa, CA

22h • Onsite

About The Position

The Assistant Boutique Manager is responsible for assisting the Boutique Manager in the day to day operations of the boutique with a focus of motivating and directing the team to provide exceptional service while reaching or exceeding its sales targets. This role involves motivating and supporting retail initiatives to generate revenue and hit sales targets, participating in and leading activities that improve sales to Prospects, Repeat and VIP clients, and setting the tone for exceptional customer service on the selling floor. The Assistant Boutique Manager will also support the Boutique Manager in assessing team needs, training and guiding the team on Maison History, policies, procedures, and Product Knowledge, scheduling the team for proper coverage, and ensuring Key Performance Indicators (KPIs) are met. They will provide regular performance feedback, coaching, and help drive accountability and development, ensuring business continuity in the Boutique Manager’s absence. Additionally, this role supports the management of boutique operations, including safety and wellbeing, adherence to finance and security guidelines, and compliance with reporting requests and Visual Merchandising (VM) policies. A key aspect of the role is continuous client acquisition and development, ensuring associates build new relationships and meet client acquisition/development KPIs, analyzing performance, identifying business opportunities, and supporting action plans. The Assistant Boutique Manager will maintain VIP relationships, work with corporate to build these clients, develop loyalty through customer journeys, ensure associates use CRM tools, and potentially travel with clients to events and the manufacture. They will also ensure daily/weekly/monthly activations are completed and develop relationships within the community and with business centers, providing feedback on competition and traffic.

Requirements

• 5-7 years of management, preferred in luxury retail.
• Exhibits critical thinking skills and is strong in solution oriented.
• Having a “team player” spirit and the ability to work well within a group/team dynamic.
• Autonomous and with excellent interpersonal skills.
• Must be flexible to change and adaptiveness in work responsibilities.
• Excellent communication skills
• Proficiency with MS Office software required
• Availability and flexibility to work: days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.

Nice To Haves

• other foreign language is highly appreciated
• proficiency with SAP preferred

Responsibilities

• Motivate and support retail initiatives to generate revenue and hit sales targets
• Help the Boutique Manager by participating and leading all activity that will improve sales to Prospects, Repeat and VIP clients.
• Responsible for setting the tone on the selling floor and significantly contributing to all sales and sales assists
• Set the tone for Exceptional Customer Service
• Support to manage the Boutique Team
• Support Boutique Manger in assessing the needs of the team
• Help to train and guide the team regarding Maison History, RNA policies and procedures and Product Knowledge
• Schedule the team to ensure proper coverage, according to needs of the business
• Help to guide the team in ensuring KPI’s are met
• Help to guide and motivate the team to reach their goals
• Provide regular performance feedback, coaching the team, and helping drive accountability and development.
• Ability to lead the boutique and ensure continuity of the business in the Boutique Manager’s absence.
• Help boutique manager to ensure that payroll and commissions are completed on time and follow company guidelines
• Support to Manage and Ensure the Proper Operations of the Boutique
• Help to supervise the safety and wellbeing of the team, clients and product by following all RNA safety and security guidelines
• Follow all Finance guidelines in accordance with RNA procedures and policies and ensures that the team is doing the same
• Comply with requests for reporting as required
• Manage and ensure all VM policies and procedures are followed in accordance with HQ and VM manager requests and guidelines
• Responsible for Continuous Client Acquisition and Client Development
• Ensure that associates are continuing to develop new relationships and hitting their KPI’s for client acquisition and client development.
• Ability to analyze individual and boutique performance, identify business opportunities and support appropriate action plans.
• Maintain VIP relationships and works with corporate to help build and engender these clients
• Develop loyalty by taking the client through our customer journeys
• Work with associates ensuring that they are using the CRM tools at their disposal
• Travel with clients to events and trips to the manufacture when appropriate
• Ensure that daily/weekly/monthly activations are being completed
• Develops and Maintains Relationships with the Community and with the Boutique’s Business Centers
• Provide feedback regarding competition and an understanding of traffic

Benefits

• medical
• dental
• vision programs
• Health savings accounts
• flexible spending accounts
• life insurance
• disability benefits
• 401(k) with employer match
• paid time off
• wellness reimbursement benefit
• access to the employee assistance program
• volunteer days off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed