Assistant Boutique Manager

Richemont•Costa Mesa, CA

2d•$75,000 - $80,000•Onsite

About The Position

The Assistant Boutique Manager is responsible for assisting the Boutique Manager in the day to day operations of the boutique with a focus of motivating and directing the team to provide exceptional service while reaching or exceeding its sales targets. This role involves motivating and supporting retail initiatives to generate revenue and hit sales targets, participating and leading all activity that will improve sales to Prospects, Repeat and VIP clients. The Assistant Boutique Manager is responsible for setting the tone on the selling floor and significantly contributing to all sales and sales assists, and setting the tone for Exceptional Customer Service. The role also includes supporting the management of the Boutique Team by assessing needs, training and guiding the team on Maison History, RNA policies and procedures, and Product Knowledge. Scheduling the team to ensure proper coverage, guiding the team in ensuring KPIs are met, and helping to guide and motivate the team to reach their goals are key responsibilities. Providing regular performance feedback, coaching the team, and helping drive accountability and development are also crucial. The Assistant Boutique Manager must have the ability to lead the boutique and ensure continuity of the business in the Boutique Manager’s absence. They will also assist the boutique manager in ensuring that payroll and commissions are completed on time and follow company guidelines. Furthermore, the role involves supporting the management and ensuring the proper operations of the Boutique by supervising the safety and wellbeing of the team, clients and product by following all RNA safety and security guidelines. Following all Finance guidelines in accordance with RNA procedures and policies and ensuring that the team is doing the same, and complying with requests for reporting as required are essential. Managing and ensuring all VM policies and procedures are followed in accordance with HQ and VM manager requests and guidelines is also part of the role. The Assistant Boutique Manager is responsible for Continuous Client Acquisition and Client Development, ensuring that associates are continuing to develop new relationships and hitting their KPIs for client acquisition and client development. The ability to analyze individual and boutique performance, identify business opportunities and support appropriate action plans is required. Maintaining VIP relationships and working with corporate to help build and engender these clients, developing loyalty by taking the client through our customer journeys, and working with associates ensuring that they are using the CRM tools at their disposal are key aspects of client development. The role may involve traveling with clients to events and trips to the manufacture when appropriate. Ensuring that daily/weekly/monthly activations are being completed is also a responsibility. The Assistant Boutique Manager should help to engender good relationships within the community and provide feedback regarding competition and an understanding of traffic.

Requirements

5-7 years of management, preferred in luxury retail.
Exhibits critical thinking skills and is strong in solution oriented.
Having a “team player” spirit and the ability to work well within a group/team dynamic.
Autonomous and with excellent interpersonal skills.
Must be flexible to change and adaptiveness in work responsibilities.
Excellent communication skills and other foreign language is highy appreciated.
Proficiency with MS Office software required, proficiency with SAP preferred.
Availability and flexibility to work: days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.

Nice To Haves

Proficiency with SAP preferred.

Responsibilities

Motivate and support retail initiatives to generate revenue and hit sales targets
Help the Boutique Manager by participating and leading all activity that will improve sales to Prospects, Repeat and VIP clients.
Responsible for setting the tone on the selling floor and significantly contributing to all sales and sales assists
Set the tone for Exceptional Customer Service
Support to manage the Boutique Team
Support Boutique Manger in assessing the needs of the team
Help to train and guide the team regarding Maison History, RNA policies and procedures and Product Knowledge
Schedule the team to ensure proper coverage, according to needs of the business
Help to guide the team in ensuring KPI’s are met
Help to guide and motivate the team to reach their goals
Provide regular performance feedback, coaching the team, and helping drive accountability and development.
Ability to lead the boutique and ensure continuity of the business in the Boutique Manager’s absence.
Help boutique manager to ensure that payroll and commissions are completed on time and follow company guidelines
Support to Manage and Ensure the Proper Operations of the Boutique
Help to supervise the safety and wellbeing of the team, clients and product by following all RNA safety and security guidelines
Follow all Finance guidelines in accordance with RNA procedures and policies and ensures that the team is doing the same
Comply with requests for reporting as required
Manage and ensure all VM policies and procedures are followed in accordance with HQ and VM manager requests and guidelines
Responsible for Continuous Client Acquisition and Client Development
Ensure that associates are continuing to develop new relationships and hitting their KPI’s for client acquisition and client development.
Ability to analyze individual and boutique performance, identify business opportunities and support appropriate action plans.
Maintain VIP relationships and works with corporate to help build and engender these clients
Develop loyalty by taking the client through our customer journeys
Work with associates ensuring that they are using the CRM tools at their disposal
Travel with clients to events and trips to the manufacture when appropriate
Ensure that daily/weekly/monthly activations are being completed
Develops and Maintains Relationships with the Community and with the Boutique’s Business Centers
The Assistant Boutique Manager should help to engender good relationships within the community
Provide feedback regarding competition and an understanding of traffic