Assistant Boutique Manager - New Jersey

Grace Loves Lace•Montclair, NJ

2d•Onsite

About The Position

Our New Jersey Boutique team is looking for a talented team member to support our successful boutique team as Assistant Boutique Manager. We are seeking someone who has a passion for the bridal industry, customer service and can drive for sales to appoint into this role! This Full-Time role offers the right person the opportunity to take the next step in their career and be part of a growing global brand passionate about creating meaningful and memorable experiences! This is a Full-Time role working 40 hours per week. Consistent weekend work will be required and we are looking for someone with open availability. This role will ultimately support the Regional Sales Manager with providing exceptional customer service, delivering a strong individual and boutique sales performance and ensure boutique operations are met to the highest standard. The Assistant Boutique Manager will hold all on the ground leadership responsibilities in the New Jersey Boutique.

Requirements

At least 1 year of experience in a similar managerial position
Proven track record in delivering exceptional customer service and achieving excellent sales results and KPIs
Recent and relevant experience within a leadership support role or similar role in a relatable industry
Experience in leading a team and providing training and instructional guidance as part of current development plan
Previous experience in sales with a strong focus on customer service
Ability to work individually and in a team to achieve objectives
Exceptional presentation and communication skills, both written and oral
The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale, and head office team
The ability to learn quickly and retain information regarding new and existing styles
Hard working and dynamic personality with strong multi-tasking skills
The ability to lift & move boutique stock when required as well as stand for most of shift to facilitate bridal appointments
Highest standard of attention to detail
Able to work weekends and have the flexibility to take on extra shifts as needed
Alignment with the Grace Loves Lace Mission and Values
Intermediate level of Administration and IT skills specifically related to the use of a tablet, emails via Outlook and data entry
All candidates must have work rights in the US and will be required to provide two recent and relevant referees.

Responsibilities

Consistently meet individual KPI benchmarks and monthly sales targets while assisting the boutique team in meeting all KPI benchmarks
Drive team sales and lead by example with providing exceptional bride experiences and exceeding personal sales targets
Conducting weekly sample cycle counts and monthly sample sale cycle counts.
Overseeing gown maintenance including dry cleaning expenses and inventory management
Completing weekly trade notes and reporting analysis in the support of the Regional Sales Manager
Managing the cancellations list, waitlist, boutique booking and email account
Complete NetSuite (CRM system) audits for the boutique team
Support the Regional Sales Manager in coaching stylists and providing ongoing team training in product knowledge, selling techniques and NetSuite processes
Prepare for product launches and facilitate team product training sessions as per the annual training calendar
Support with onboarding new Stylists
Assist the Regional Sales Manager with any leave requests and rostering
Handles operational requirements including repairs and maintenance, supply orders, sample care, and looks for improved efficiencies.
Supports with Local Networking/Connections & potential local Influencers.
Opportunity to attend local wedding market and industry meetings
Supports the RSM in addressing employee concerns and partners with P&C when appropriate
Provide insight and feedback for Boutique Management and relevant business departments
Manage the boutique booking email account, manage cancellations list and respond to queries in a timely and professional manner
Oversee Visual Merchandising as per brand guidelines and responsible for Inventory Listing and accuracy for Boutique Inventory
Act as a brand ambassador and always represent the brand with integrity and be a role model of appropriate behaviors in a leadership capacity
Responsible for security processes within the Boutique including the locking of the boutique and setting alarms/cameras as is specific to each boutique

Benefits

Substantial product discounts of up to 30% to 50% for yourself, your direct family, and friends.
Health, Dental and Vision Plans for full time employees - 70% employer paid contribution
Enjoy a generous commission plan, providing the opportunity to earn additional income based on your performance!
Attractive paid annual leave (paid time off) entitlements
10 days per year of paid sick leave for full time employees
Commuter Benefits Program provides access to set aside pre-tax dollars to use toward qualified commuting expenses.
Company Supported 401K Plan
Paid Parental Leave Scheme
Global career development and progression opportunities as we continue to grow
Company supported Employee Assistance Program
Work with brand that holds ethical and sustainable manufacturing at its core