Assistant Boutique Manager
About The Position
The Assistant Boutique Manager serves as a Piaget brand ambassador and helps achieve sales targets and KPIs, enforce operational policies, and develop the sales team and client database. The role represents Piaget’s luxury lifestyle through customer service, attitude, and behavior, making decisions in the interest of an elevated customer experience. The position supports sales and CRM, boutique operations, stock management, and visual merchandising. It involves leading and developing the team, maintaining brand standards and boutique presentation, coordinating inventory and operational processes, and contributing recommendations to improve boutique business and operations.
Requirements
- 3 to 5 years’ experience with a strong passion for and understanding of the luxury retail and/or service industry.
- Luxury timepiece experience required.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Well-groomed, professional, conscientious, and reliable.
- Takes initiative and follows through on responsibilities.
- Ability to motivate others and work effectively within a team dynamic.
- Shows innovation and initiative in setting customer care standards.
- Proficiency with SAP and Microsoft Office software.
- Enthusiastic, self-confident, self-motivated, and positive.
- Able to work flexibly and embrace and manage change.
- Must be able to lift up to 5 lbs and manipulate cases, fixtures, trays, and similar items.
- Must be able to work a retail schedule including weekends and holidays.
Responsibilities
- Achieve sales goals and KPIs while proactively developing the client database.
- Deliver the Piaget experience to clients and prospects in accordance with brand guidelines.
- Generate business creatively and network to identify new business and client opportunities.
- Develop, train, and motivate boutique team members to meet individual sales and client-development goals.
- Lead actively on the sales floor and provide coaching.
- Provide exceptional customer service that surpasses client expectations.
- Recommend improvements to boutique operations and maintenance.
- Follow and implement procedures, standards, and policies in the Retail Book and RISE.
- Develop detailed knowledge of Piaget creations.
- Share ideas and recommendations with management to support boutique business development.
- Oversee operational processes with Operations and Richemont Teams, including shipping and receiving, inventory, security, transfers, and damages; ensure policy compliance and monitor store profitability.
- Maintain inventory quality and exceptional selling conditions, including monitoring scratches, movements, and batteries.
- Manage and support daily and annual inventories and cycle counts.
- Coordinate with the Operations team on High Jewelry/HTI needs and stock movement.
- Oversee visual merchandising in line with brand direction and business trends.
- Implement and follow Boutique Visual Merchandising guidelines.
- Ensure merchandise presentation meets visual merchandising standards and the boutique remains clean.
- Assist with special projects as needed.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance and disability benefits.
- 401(k) with employer match.
- Paid time off.
- Wellness reimbursement benefit.
- Access to the employee assistance program.
- Volunteer days off.
- Bonus and commission eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
