Ivy+ Career Link Program Manager

Ivy Tech Community College•South Bend, IN

13d

About The Position

The Ivy+ Career Link Program Manager is responsible for fulfilling programming and services that meet the needs of business, industry, nonprofit organizations, and the public. The manager collaborates with Ivy+ Career Link Employer Consultants, campus leaders, program chairs, and faculty to implement metrics tied to employers, employees, and College outcomes, and to ensure services and products exceed customer and College expectations. The role oversees the development and delivery of contract, customized, and open-enrollment training; identifies and manages faculty and staff; coordinates with College departments and external partners; and maintains accurate project, student, and employer records. The manager also coordinates aspects of the Achieve Your Degree program, monitors division funds used for program delivery, and works with Employer Consultants to set training priorities. Additional duties logically associated with the position may be assigned. Responsibilities must be performed in accordance with FERPA, other applicable regulations, and professional standards.

Requirements

At least three years of related experience in business, industry, training, or a related activity, with financial acumen.
At least two years of supervisory experience.
Intermediate knowledge of Microsoft Office products.
Demonstrated ability to manage numerous concurrent tasks, including tasks with conflicting priorities.
Excellent oral and written communication, interpersonal, and organizational skills.
Commitment to student learning outcomes and staff development.
Ability and willingness to travel to and from professional development or statewide activities.
Ability to work within an entrepreneurial framework and scale a large project.
Commitment to an environment where team members feel valued, respected, and supported.
Commitment to a workplace culture that recognizes and appreciates varied perspectives, backgrounds, and experiences.
Passion for creating and maintaining a team dynamic that encourages open communication and mutual respect.

Responsibilities

Design, assist in, or assign the development of training, programs, and services for contract or customized training and open-enrollment courses.
Identify, hire, and manage appropriate faculty and staff to fulfill courses and programs.
Coordinate with the Business Office, Academic Affairs, Testing Center, Student Success, Student Services, Admissions, advisors, deans, and faculty to support quality programming and collaboration on program development and future course offerings.
Coordinate with College departments to ensure timely program execution, including contract invoicing and ordering course materials.
Ensure project documentation is accurate and maintained, using standard terms and conditions and statewide contract templates.
Arrange appropriate facilities, materials, and equipment for service delivery.
Work with Marketing to create materials and market programs and services.
Coordinate with Ivy+ Career Link areas to capture and record employer and student work-and-learn information, including evaluations.
Maintain project, student, and employer information in customer and student management systems, such as Salesforce, Banner, and contract CSM; track and report information in a timely manner, including grades and certifications earned.
Manage and coordinate aspects of the Achieve Your Degree program.
Establish, maintain, and cultivate collaborative partnerships with employers and key partners such as the Department of Workforce Development.
Participate in training and professional development as needed.
Monitor the use of division funds for program delivery.
Work with Ivy+ Career Link Employer Consultants to establish employer contract, open-enrollment, and campus training priorities.
Perform other duties logically associated with the position as assigned.

Benefits

Multiple medical plan options paired with a Health Savings Account with an employer contribution.
Dental plan with no-cost preventive services and orthodontia coverage.
Vision plan with low-cost exams and allowances for glasses or contact lenses.
Employee Assistance Program with confidential counseling, legal consultations, financial planning consultations, and other resources at no cost.
Wellness program with opportunities to earn $250 in Wellness Rewards.
Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
10% employer retirement contribution, fully vested after two years.
Basic life insurance equal to annual salary, paid by the College, with optional supplemental coverage.
Short-term and long-term disability benefits.
Fee remission for employees, spouses, and dependent children.
Tuition assistance for undergraduate, graduate, and doctoral programs.
Paid professional development opportunities.
Generous paid time off, including vacation, sick leave, holidays, and winter recess.
Flexible work arrangements where available.
Paid childbirth recovery leave for eight weeks.
Paid parental leave for four weeks.
Eligibility for Public Service Loan Forgiveness.
Discounts on gym memberships, transportation, and various retail services.