Working Warhawk - ITS Help Desk Assistant

Auburn University Montgomery • Montgomery, AL

152d • Onsite

About The Position

This position provides technical support and assistance to users via telephone, Zoom virtual meeting, email, and on-site. Responsibilities include assisting with password resets, wireless network connections, Canvas support, basic computer setup, and other technical support as needed. The role requires a friendly, enthusiastic, and reliable individual with a willingness to learn, a customer service-oriented and solution-oriented attitude, and the ability to communicate effectively. Commitment to the work schedule and punctuality are essential.

Requirements

• Friendly, enthusiastic, and reliable with a willingness to learn.
• Ability to commit to the work schedule established each semester and to arrive on time for work consistently.
• Helpful with a customer service oriented and solution-oriented attitude.
• Ability to communicate effectively and congenially in spoken and written English.
• Ability to work independently with minimal supervision.

Nice To Haves

• Experience with computer hardware and software

Responsibilities

• Provide technical support and assistance via telephone, Zoom virtual meeting, email and on-site for: password reset, wireless network connection, Canvas support, basic computer setup and other technical support as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed