IT Vendor & Contract Management Associate (Hybrid)

Morgan Stanley • Montreal, QC

40d • Hybrid

About The Position

We're seeking someone to join our Contract Management & Efficiency (CME) team as an IT Support Vendor & Contract Management Associate in Workforce Technology and Svcs to be responsible for day-to-day vendor governance and contract management, ensuring vendors deliver services in accordance with contractual terms, service levels, and strategic objectives. In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support position at Associate level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

Requirements

• 6+ years of experience in vendor management, contract management, or service governance within an IT support or technology services environment.
• Bachelor's degree in Business, Finance, Information Technology, or a related field (or equivalent experience).
• Proven experience managing third-party vendors, service levels, and contractual deliverables.
• Strong understanding of SLAs, KPIs, managed services, and vendor governance models.
• Experience partnering with sourcing/procurement teams on RFPs, contract negotiations, and change requests.
• Demonstrated ability to identify cost optimization and efficiency opportunities within vendor contracts.
• Strong stakeholder management skills, with the ability to work effectively across technical, operational, and commercial teams.
• Excellent organizational, communication, and problem-solving skills.
• Knowledge of French and English is required.

Nice To Haves

• Basic IT desk and user support skills are preferrable.

Responsibilities

• Vendor Governance & Performance Management Own governance for assigned vendor relationships supporting IT and Workforce Services operations. Ensure vendors deliver services in line with contractual obligations, SLAs, KPIs, and commercial terms. Establish and maintain structured operational governance, including regular service reviews, operational meetings, and escalation frameworks. Track vendor performance, identify risks and issues, and partner with service leads and vendors to drive timely resolution. Support Quarterly Business Reviews (QBRs) and ongoing performance reporting, ensuring transparency and accountability.
• Contract Management & Commercial Optimization Manage active vendor contracts throughout their lifecycle, including renewals, amendments, and change requests. Partner with Firmwide Sourcing to initiate and support new RFPs, competitive bids, and Contract Change Requests. Ensure contracts are structured with elasticity, enabling cost reduction, scalability, and flexibility aligned to demand. Implement and maintain contract best practices that incentivize partnership, continuous improvement, automation, and cost efficiency. Identify opportunities to simplify, standardize, or consolidate contracts in support of broader Workforce Services strategy.
• Stakeholder & Cross-Functional Partnership Work closely with Workforce Services service leads to support operational needs, new requests, scope changes, and service evolution. Act as a key liaison between internal stakeholders, vendors, and sourcing/legal partners. Facilitate alignment between operational requirements and contractual/commercial frameworks. Contribute to vendor strategy discussions, including transitions to managed service models, location strategy, and service transformation initiatives.
• Continuous Improvement & Team Development Contribute to building a world-class contract and vendor management function that delivers measurable value to the organization. Help define and improve CME standards, governance frameworks, operating models, and documentation. Identify opportunities for process improvement, automation, and improved reporting across vendor and contract management activities. Support broader CME initiatives focused on cost optimization, service quality, and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level