Lead Vendor Management Advisor (Hybrid)

American Family Insurance•Boston, MA

1d•Hybrid

About The Position

As a Lead Vendor Management Advisor (Strategic/Critical Vendors) with American Family Insurance you will lead the end-to-end management of critical third-party partnerships. You will serve as the central contact for complex contracts, navigating high-stakes negotiations, improving, and mitigating operational, financial, and reputational risks. You will report to the Senior Manager, Vendor Management.

Requirements

Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated experience in project management methodologies, practices, techniques and tools.
Solid knowledge and understanding of processing systems and processes.
Solid knowledge and understanding of the insurance industry and regulatory environment.
Basic knowledge and understanding of contract negotiations

Nice To Haves

Marketing experience strongly preferred
Demonstrated experience in strategic sourcing practices including RFxs, contract negotiation and market intelligence.
Experience with supplier performance management techniques, including KPIs, SLAs and scorecards.
Demonstrated experience employing advanced end-to-end strategic sourcing processes, practices and tools to large, complex spend categories.
Demonstrated experience leading medium to large projects.
Demonstrated experience in contract negotiation techniques, including complex commercial terms and SOW structures.
Demonstrated experience in project management practices.
Experience of goods and services contract terms.
Experience preparing reports, charts and presentations, including performance, risk and value reporting.

Responsibilities

Define sourcing strategy and scope for enterprise events and critical vendor initiatives; identify/qualify opportunities by spend, value, risk, and capacity; align sponsors, approvals, resources, and lead cross-functional delivery.
Establish supplier governance as the primary liaison; facilitate joint business planning and executive business reviews to align supplier roadmaps, capabilities, and performance to strategy and stakeholder needs.
Negotiate Tier 1 contracts/SOWs and complex renewals to optimize commercial terms, payment strategies, incentives, and rebates, partnering with internal SMEs as needed.
Serve as contract SME: ensure approval/standards compliance and support stakeholders through the full vendor lifecycle (award, management, renewal, termination).
Promote the value of sourcing/vendor management; provide reporting on spend, pipeline/activity, supplier performance, risks, TCO, and realized value.
Build leadership relationships within assigned business units; act as primary point of contact and translate business goals into supplier requirements.
Lead end-to-end Tier 1 RFx and contract projects; drive process and service improvements, including governance and performance management routines.
Set and manage supplier performance expectations via SLAs, scorecards, and metrics; partner on improvement plans and corrective actions.
Identify and mitigate supplier risk by ensuring regulatory, security, and policy compliance and supporting business continuity planning.