IT User Support Intern
About The Position
Valvoline is hiring an IT User Support Intern to assist the onsite Pitstop Team with day-to-day technical support for employees. Under limited supervision, the intern will help diagnose low- to medium-complexity hardware and software problems through discussions with users, troubleshoot issues, rectify faults, escalate problems when needed, and provide timely resolutions to user issues, queries, and complaints. The position is onsite at Valvoline Headquarters in Lexington, Kentucky, with a Monday through Friday schedule. The intern will support end-user computing systems and applications, help maintain client-computer and application environments, assist with software packaging and Windows imaging, and support application deployments and management of related infrastructure. The role also includes tracking IT assets and software licenses, maintaining accurate records for security and accounting compliance, and helping ensure assets are retired or refreshed in a timely manner. Other duties may be assigned at Valvoline's discretion.
Requirements
- Must be pursuing a degree in Information Technology, CIS, or a comparable major.
- Basic project management skills.
- Basic technical background in IT End User Support and PC Technologies.
- Strong customer service skills.
- Ability to learn and adapt quickly, including learning new technologies.
- Must be authorized to work in the US for any employer.
Responsibilities
- Assist with troubleshooting end-user computing issues, including MS Office products, Windows 10/11, W365, Teams, and conference room technologies.
- Assist with the health and maintenance of application environments related to client computers, Citrix, Active Directory, and enterprise print.
- Assist with software packaging and PC Windows imaging, including software and operating system deployments and upgrades.
- Assist with deploying applications and maintaining SCCM, InTune, and MDM infrastructure.
- Assist with tracking IT assets and software licensing and maintaining accurate records for security and accounting compliance.
- Assist with ensuring assets are retired or refreshed in a timely manner.
- Perform other duties and responsibilities as determined by Valvoline.
Benefits
- Competitive benefits
- Supportive work culture
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
