IT Transformation Lead

ALTEN Technology USA•Mobile, AL

About The Position

We are seeking an experienced IT Transformation Lead to drive strategic transformation initiatives within a large enterprise environment. This role is ideal for a project management professional who thrives in complex organizations and has a strong understanding of IT Service Management (ITSM), ServiceNow, process improvement, and organizational change. The ideal candidate is a proactive leader who can effectively manage multiple projects and stakeholders while identifying opportunities to optimize processes, strengthen governance, and improve service delivery. They will serve as a trusted advisor to leadership, providing project and PMO leadership across key transformation initiatives and helping the organization achieve its digital workplace objectives.

Requirements

Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field.
Minimum of 3 years of project management experience in a large enterprise environment.
Proven experience leading business transformation, process improvement, or organizational change initiatives.
Hands-on experience with ServiceNow and IT Service Management (ITSM) processes is required.
Strong understanding of ITSM governance, service delivery, and operational best practices.
Experience supporting inventory management and CMDB-related initiatives.
Demonstrated ability to manage multiple projects and workstreams simultaneously.
Strong project planning, scheduling, coordination, reporting, and stakeholder management skills.
Experience working within PMO frameworks and project governance structures.
Excellent communication, presentation, and relationship-building skills.
Strong analytical, problem-solving, and decision-making capabilities.
Ability to influence stakeholders and drive change across complex organizational environments.
Ability to work effectively in a fast-paced, collaborative, and evolving business environment.

Nice To Haves

PMP or CAPM certification is highly preferred.
Experience supporting Digital Workplace initiatives is considered an asset.

Responsibilities

Support Digital Workplace leadership in planning and executing strategic transformation initiatives.
Review existing business and IT processes, identify inefficiencies, and implement improved ways of working.
Drive continuous improvement efforts to enhance operational effectiveness and service delivery performance.
Strengthen ITSM governance, processes, controls, and overall service management maturity.
Support inventory management and Configuration Management Database (CMDB) improvement initiatives.
Lead and coordinate multiple projects and workstreams within a large enterprise environment.
Provide project management and PMO leadership, ensuring projects are delivered on time and within scope.
Develop and maintain project plans, schedules, status updates, dashboards, and stakeholder communications.
Manage project risks, issues, dependencies, and mitigation strategies.
Coordinate stakeholders across departments, business functions, and locations to ensure alignment and project success.
Act as a trusted advisor to leadership by providing recommendations, insights, and strategic guidance.
Support organizational change management activities to drive adoption of new processes, tools, and ways of working.
Foster collaboration and accountability across cross-functional teams to achieve transformation goals.