IT Training Manager

University of Texas at Austin•Austin, TX

1d•Onsite

About The Position

The IT Training Manager leads the development and delivery of enterprise training programs supporting Epic clinical and business applications and associated digital technologies. This role partners with clinical, operational, and technical stakeholders to drive user adoption, workflow optimization, training strategy, and organizational readiness across the healthcare enterprise.

Requirements

Bachelor’s degree in Business, Education, Health Informatics, Finance, or a related field
Minimum of five years of experience in training, scheduling, revenue cycle operations, healthcare information technology, or a related healthcare environment
Minimum of one year of experience supervising or managing staff
Knowledge of healthcare workflows and information system applications supporting multi-specialty clinic operations, ambulatory surgery centers, research, and higher education
Experience developing and delivering instructor-led, virtual, and hands-on training programs
Experience managing training projects, schedules, and organizational learning initiatives
Strong leadership, presentation, facilitation, and communication skills
Prior experience in patient registration, revenue cycle, scheduling, and/or medical billing
Ability to develop training materials, job aids, and instructional documentation
Ability to manage multiple priorities while leading cross-functional initiatives
Relevant education and experience may be substituted as appropriate.
Epic Certification in at least one module such as Professional Billing, Cadence, Prelude, with the willingness to obtain additional Epic certifications

Nice To Haves

Master’s degree in Health Informatics, Instructional Design, Finance, Education, or a related field
Minimum of three years of experience supporting Epic Revenue Cycle, Cadence, Prelude, Professional Billing, or related application training
Experience with Epic applications
Prior experience in patient registration, revenue cycle, scheduling, and/or medical billing
Cross-credentialed in multiple Epic modules
Experience leading healthcare technology implementations, workflow optimization, and organizational change initiatives
Instructional Design Certification
Adult Learning Certification

Responsibilities

Develops and Maintains Training Programs: Design education programs tailored to clinical and non-clinical audiences, Create training materials including manuals, e-learning modules, job aids, and quick reference guides, Align training content with clinical workflows and application functionality, Update training materials based on system enhancements, workflow changes, and user feedback, Ensure training supports organizational standardization and optimization initiatives, Manage project training requirements and scheduling of training resources, Verify project training tasks are completed within established project timelines.
Delivers Training and Onboarding: Facilitate classroom, virtual, and hands-on training sessions, Provide onboarding training for new hires across departments and roles, Deliver individual and group training for new clinics, departments, and operational initiatives, Deliver education supporting software updates and new Epic functionality, Provide at-the-elbow support for providers, clinical staff, and non-clinical users, Provide leadership in resolving training issues and operational challenges.
Assigns Applications and Supports User Proficiency: Determine appropriate application assignments based on user roles and workflow requirements, Develop and maintain advanced knowledge of supported Epic applications, Guide users through role-specific workflows and operational procedures, Monitor user proficiency and application adoption, Manage training requests, access questions, and user support needs, Work closely with department managers to identify and document training requirements.
Coordinates Training Logistics: Schedule training sessions and manage training environments, Coordinate logistics for educational events across multiple locations, Track attendance, training completion, and competency records, Ensure availability of required equipment, systems, and training resources, Maintain training documentation and related administrative records.
Analyzes Training and Workflow Effectiveness: Review organizational activities and operational data to support planning and process improvement, Assess curriculum effectiveness and recommend quality improvements, Provide feedback supporting optimization of training environments and workflows, Maintain an understanding of organizational policies, ambulatory operations, and business workflows, Align education with Epic application functionality and organizational processes.
Consults and Collaborates with Stakeholders: Collaborate with Applications & Informatics teams, project managers, department leaders, and super users, Ensure training content is standardized and aligned with organizational initiatives, Lead optimization of operational workflows through on-site review and departmental support, Promote efficient workflows that improve operational effectiveness, customer satisfaction, and quality outcomes, Support strategic organizational goals through targeted training and workflow enhancements.
Manages Direct Reports: Provide full-cycle supervision for assigned training staff, Conduct recruitment, onboarding, orientation, coaching, performance management, and employee development activities, Establish performance expectations, monitor progress, and provide ongoing feedback and mentoring, Complete performance evaluations and development plans in accordance with organizational policies, Approve timecards, schedules, paid time off, and other routine personnel actions, Address employee relations and performance concerns in partnership with Human Resources, Promote employee engagement, accountability, and professional growth.
Marginal or Periodic Functions: Participate in go-live support and floor training during system implementations, Assist with testing and rollout of new application functionality, Support training activities for vendors and external partners, Participate in change management and communication initiatives, Participate in professional development and credentialing activities, Adhere to internal controls and reporting structure, Perform related duties as assigned.