Manager, IT Training Services

UVA Health•Charlottesville, VA

9d•$100,818 - $182,658•Onsite

About The Position

The Manager of IT Training is responsible for IT training within the Health Information and Technology (HIT) division at University of Virginia Health System. In this capacity, the Manager will develop, oversee, and coordinate IT training and functions for teams based within HIT for the support of Health System Information Technology Systems. The Manager, utilizing operational, system, and training expertise, is responsible for training design, execution, and quality assurance. The Manager is responsible for building and leading a strong, diverse, and cohesive team that closely aligns their work to initiatives that improve the team member and patient experience. The Manager works closely with other IT leaders to ensure that systems and their user populations are identified, changes to those systems are well documented and impacts identified, and that appropriate training materials are crafted, reviewed and executed upon. Provide exceptional management to a team of IT trainers and support staff located within the centralized IT training organization. Create a culture of team member empowerment and engagement. Constantly strive to ensure that each team member brings their best talents to the delivery of training services. Ensure that the training services – Clinical, Revenue Cycle, or Training Support Services – follow reliable, well-documented processes designed for consistency and quality. Provide consistent and cohesive communication to impacted stakeholders when documented standard operating procedures are developed and/or adjusted as a result of a project implementation or change management topic. Ensure that training content, delivery and services are of superb quality, aligned to operational needs, responsive to customer feedback, and periodically assessed to meet quality standards a regular basis. Ensure that training materials are of exceptional quality and are maintained appropriately as underlying technology updates are made. Maintain partnerships with key collaborators across the organization, including operational and IT leaders that your team relies upon or serves. Ensure that partnerships with other IT teams are collaborative and effective. Understand and ensure proper maintenance of the tools and environments required for delivery of services. Track team member commitments, ensuring that workloads are well-balanced, customer requests are satisfied, and resource availability is transparent so that new requests may be evaluated. Lead and participate in projects designed to introduce new technology, update or optimize existing technology, and/or improve the quality of training delivery. Lead and participate in the development of the e-Learning Development team including oversight of digital content on various platforms. Establishes metrics and status reporting to track outcomes for training. Ensure that support needs are met in accordance with customer demands, and that inquiries for support are appropriately captured. Establish metrics and status reporting to track outcomes for training. Using those reports, identify areas for improvement and implement countermeasures to test and refine new processes. In addition to the above job responsibilities, other duties may be assigned.

Requirements

Bachelor's degree required.
5+ years relevant professional experience.
2+ years of formal managerial experience required.
Certification may be required as specified by position.

Responsibilities

Develop, oversee, and coordinate IT training and functions for teams based within HIT for the support of Health System Information Technology Systems.
Utilize operational, system, and training expertise for training design, execution, and quality assurance.
Build and lead a strong, diverse, and cohesive team that aligns work to initiatives that improve the team member and patient experience.
Work closely with other IT leaders to ensure systems and user populations are identified, changes are documented, impacts identified, and appropriate training materials are crafted, reviewed, and executed.
Provide exceptional management to a team of IT trainers and support staff.
Create a culture of team member empowerment and engagement.
Ensure training services follow reliable, well-documented processes designed for consistency and quality.
Provide consistent and cohesive communication to impacted stakeholders regarding standard operating procedures.
Ensure training content, delivery, and services are of superb quality, aligned to operational needs, responsive to customer feedback, and periodically assessed.
Ensure training materials are of exceptional quality and maintained appropriately as technology updates are made.
Maintain partnerships with key collaborators across the organization, including operational and IT leaders.
Ensure partnerships with other IT teams are collaborative and effective.
Understand and ensure proper maintenance of the tools and environments required for delivery of services.
Track team member commitments, ensuring workloads are balanced, customer requests are satisfied, and resource availability is transparent.
Lead and participate in projects to introduce new technology, update or optimize existing technology, and/or improve training delivery quality.
Lead and participate in the development of the e-Learning Development team, including oversight of digital content.
Establish metrics and status reporting to track training outcomes.
Ensure support needs are met in accordance with customer demands and inquiries are appropriately captured.
Identify areas for improvement using reports and implement countermeasures to test and refine new processes.