IT Training & Development Specialist

Meridian Partners

5d•$95,000 - $125,000•Remote

About The Position

Meridian is seeking an experienced IT Training & Development Specialist to join their expanding Digital Transformation Practice. This role focuses on designing learning strategies to improve technology adoption, increase user confidence, and help public sector organizations maximize their technology investments. The specialist will collaborate with change leaders, project teams, consultants, and clients to create engaging learning experiences for complex ERP implementations and business process transformations. This is a consulting role that influences user adoption from project start to post-go-live and contributes to shaping Meridian's Digital Transformation practice.

Requirements

3+ years of experience designing and delivering enterprise software training programs is a MUST
Proven ability to design and deliver instructor-led, virtual, and blended learning solutions
Experience creating eLearning content, job aids, reference guides, and other user enablement materials
Proficiency with modern instructional authoring tools and Microsoft Office applications
Familiarity with Organizational Change Management principles and user adoption strategies
Excellent presentation, facilitation, and stakeholder communication skills
Ability to manage multiple priorities across concurrent client engagements
Bachelor's degree in Instructional Design, Education, Information Technology, Communications, or a related field (or equivalent professional experience)
Must be eligible to work in the United States without sponsorship, now or in the future

Nice To Haves

Workday training development and delivery experience
Experience supporting Workday in public sector environments
Certification in Instructional Design, Learning & Development, Adult Learning, or related discipline
Experience developing digital learning content using modern authoring platforms
Experience measuring learning effectiveness through training analytics and adoption metrics

Responsibilities

Assess organizational training needs across multiple stakeholder groups and user populations
Design role-based learning strategies aligned with project objectives and organizational goals
Develop comprehensive training curricula for ERP implementations
Translate complex business processes and system functionality into engaging, user-friendly learning experiences
Ensure training materials support long-term knowledge retention and organizational adoption
Create instructor-led training materials, participant guides, facilitator guides, quick reference guides, job aids, videos, and eLearning content
Develop blended learning solutions using a variety of instructional methodologies and technologies
Maintain training content repositories and ensure materials remain current throughout the project lifecycle
Continuously improve training assets based on user feedback, lessons learned, and evolving business requirements
Deliver engaging instructor-led and virtual training sessions for users at all organizational levels
Prepare client teams for User Acceptance Testing (UAT), cutover, and go-live activities
Provide coaching and support to super users, trainers, and business champions
Facilitate workshops that build user confidence and encourage system adoption
Partner with Organizational Change Management consultants to align learning activities with overall change strategies
Develop training deployment plans that support successful organizational adoption
Measure training effectiveness through assessments, surveys, participation metrics, and adoption indicators
Recommend improvements to increase user engagement and long-term system utilization
Serve as a trusted advisor to client stakeholders throughout the implementation lifecycle
Communicate effectively with executives, business leaders, project teams, and end users
Manage multiple client engagements while maintaining quality, consistency, and delivery timelines
Contribute to internal knowledge sharing, methodology development, and continuous improvement initiatives