Project Coordinator

Firstnet Global•Atlanta, GA

4d•Hybrid

About The Position

Seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams. The job will be to deliver IT training to staff (adult learners) on custom IT developed and Commercial-Off-The-Shelf (COTS) applications. GDOT will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with GDOT users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and GDOT IT products. Candidate will collaborate/develop relationships with GDOT business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training. The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content. GDOT highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, Scribe, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline. Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate. Candidate will be working as a team member within the IT organization of GDOT and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Requirements

Microsoft Office and Office 365 applications | Required | 5 | Years
BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience | Required | 4 | Years
Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. | Required | 4 | Years
Excellent verbal and written English language communication, presentation, and teaching skills | Required | 5 | Years
Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes | Required | 1 | Years

Nice To Haves

Work experience in developing role-based end user training content for IT applications/systems | Highly desired | 4 | Years
Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts | Highly desired | 2 | Years
Adobe Captivate | Highly desired | 2 | Years
TechSmith Camtasia | Highly desired | 2 | Years
Articulate 360/Storyline | Highly desired | 2 | Years
Microsoft Teams | Highly desired | 1 | Years
Work experience with maintaining training records within an LMS | Highly desired | 1 | Years
Oracle LMS/Cornerstone LMS | Nice to have | 0 |
Familiarity with ServiceNow | Nice to have | 0 |

Responsibilities

Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
Ensures training environments and data are ready prior to training classes.
Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
Provides an engaging, interactive, and positive learning experience to learners.
Maintains professionalism and order within the classroom to complete course objectives.
Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS.
Sends out surveys.
Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
Reviews and updates training materials and documentation.
Produces effective training content suitable to course audience. Publishes course materials as needed.
Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.