IT Trainer

Simpson Thacher & Bartlett • New York, NY

12d • Hybrid

About The Position

We are seeking an experienced IT Trainer to join our team. The IT Trainer will be responsible for assessing the technology training needs of attorneys and professional staff across the Firm, onboarding new hires, and developing, delivering, and administering both in-person and remote training programs. The ideal candidate will have a strong background in technology training, excellent instructional and organizational skills, and a demonstrated ability to deliver effective and engaging learning experiences using a variety of training methods and technologies. This individual will collaborate closely with teams across the Firm to ensure training initiatives align with business needs and organizational objectives. The IT Trainer will play a key role in supporting the professional development of both current personnel and new hires by delivering high-quality training sessions and maintaining relevant, current training materials. The IT Trainer is also responsible for evaluating the effectiveness of our training programs and implementing enhancements based on feedback and performance assessments to support continuous improvement.

Requirements

• Associate’s degree in information technology or equivalent working experience.
• 5+ years of experience in training, with a strong knowledge of Microsoft Office Applications e.g., Word, PowerPoint, Excel, Teams and Outlook
• Strong technical knowledge of iManage (DMS), PDF software (Kofax/Adobe), Intapp Time, ServiceNow, etc.
• Excellent communication, presentation, and interpersonal skills
• Proven ability to manage training programs
• Proficiency in instructional design and adult learning principles
• Experience with mobile devices, e.g., Android, iPhone and iPad

Nice To Haves

• Knowledge of Camtasia, Snagit, Adobe Premier and WellSaid a plus.
• Experience with e-learning platforms and training technologies preferred.
• Relevant certifications (e.g., MOS, ITIL, etc.) are a plus.

Responsibilities

• Deliver engaging and impactful training sessions classes and/or workshops in-person and remote for newly hired and existing personnel in all offices.
• Conduct applications specific demos and workshops.
• Assess training needs through surveys, interviews with employees or consultation with managers.
• Provide training and floor support for firm wide software deployments on an as needed basis.
• Work closely with application support teams, Business Analysts (BAs), and Product Managers to ensure training programs align with business needs and support organizational goals.
• Develop and update training materials, manuals, documentation, quick tips and/or best practice guides to keep content relevant and up to date with the latest industry trends and technologies.
• Create ‘How To” training videos and FAQs as needed.
• Provide troubleshooting techniques, and guidance to firm personnel helping them resolve complex technical issues efficiently.
• Monitor and evaluate the effectiveness of training programs through feedback and assessments and implement improvements as necessary.
• Research and test Firm approved software for desktop and/or mobile devices as required.

Benefits

• The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree